Director Of Operations

Tule River Indian Health Center Inc•Porterville, CA

6h•$115,000 - $141,000•Onsite

About The Position

Working closely with and reporting directly to the Chief Executive Officer (CEO)/Principal Investigator (PI), the DOO has overall strategic and operational responsibility for TRIHCI program and services. In conjunction with the CEO and leadership team participates in the development and implementation of the mission, vision and values of the organization, including high quality, patient focused health care. This position will provide daily follow up and directional guidance to the Departmental Directors/Managers and assist in the coordination of activities between Departments and the uniform implementation of policies within the Departments. Plans, actions, decisions and accomplishments are in concert with the Chief Executive Officer/ Principal Investigator.

Requirements

Demonstrate excellent interpersonal and communication skills and the ability to interact effectively with a wide variety of individuals and diverse populations.
Knowledge of 638 or IHS Contracting Program and organizational structure, tribal involvement, budget administration, program analysis and support services to develop solutions to managerial and administrative problems.
Ability to consistently exercise discretion and independent judgment.
Possess the ability to perform well in group problem-solving situations and use reason even when dealing with highly emotional topics.
Possess the ability to deliver effective training and presentations on technical subjects to large and/or small groups of various educational and cultural backgrounds.
Ability to establish and maintain effective relationships with and gain confidence and cooperation of supervisors and managers on difficult issues.
Skill in applying complex fact-finding, analytical and problem solving methods and techniques.
Skill in analyzing and interpreting the qualification standards, the OPM (Office Of Personnel Management) classification standards, HIPAA Policy and Standards, 638 Self-Determination Contract regulations, State of California and Federal Personnel regulations for program continuity.
Ability to demonstrate basic levels of computer literacy, with functional understanding of Microsoft Windows Operating Systems in an office setting.
Must have 3-5 years minimum progressive supervisory and project management experience.
A bachelor’s or master’s degree in health care, any practicing or non-practicing clinician/ physician with advanced degree is also acceptable.
Minimum of three years executive/senior level leadership in healthcare services and documented experience managing health care systems such as: tribal health/Federally Qualified health Center (FQHC)/ safety net clinics/rural health/ non-profit health care/outpatient ambulatory health center/primary care clinics. A master’s or advanced degree may be compensated for experience.
Demonstrated ability leading change, forward thinking, and building high functioning teams.
Analytic and decisive decision maker and excellent project management skills.
Strong knowledge of healthcare administration systems.
Ability to lead organizational transformation projects.
Strong knowledge of grant and grant management.
Possess a Valid California Driver’s License and be insurable with the Tule River Indian Health Center Inc. insurance agency.

Nice To Haves

TRIHCI maintains a drug and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post-offer drug test and physical and TB test, and verification of each candidate’s right to work in the United States.
All candidates for the Director of Operations position must have acceptable work history if previously employed with the Tule River Indian Health Center, Inc., Tule River Tribe and/or Tribal Entities.
Preference in hiring is given to qualified American Indians in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 & 473). Applicants claiming Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Indian heritage.

Responsibilities

Provides daily oversight of health center operations and direction to Department Directors/Managers.
Streamline overall operations for efficiency, quality, and patient centeredness.
Collaborate with providers and staff towards operational improvements, meeting accreditation and regulatory standards.
Develop annual operating plans and corresponding budgets including staffing and other needed operating resources to achieve projected patient volumes.
Assists CEO and leadership team in new clinical program development, ensuring participatory decision making and appropriate design and implementation.
Works with the Chief Executive Officer (CEO) to advance the organization’s Strategic Plan, the implementation of new services and facility expansions. Supports innovative technology initiatives that aim to enhance the delivery of patient care and create an effective organization.
Assists the CEO with facility expansions, property acquisitions /transactions.
Analyzes, recommends, and implements practices seeking to improve operating performance at various organizational levels. Engages in practice redesign, implementing required changes within the organizational system, policies and procedures, and the workflow processes.
Seeks and evaluates process improvement data, materials, and methods to match specific organizational needs and adapts them to use in the execution of process improvement events.
Presents, facilitates, and leads assigned process improvement events using appropriate team building, team energizing, data analysis, problem solving, and project management methods.
Coordinates with related departments and functions to ensure appropriate information flow and understanding of overall process improvement direction. Work side by side with the leadership team in developing transformational strategies in the adoption of process improvement and guide staff in the implementation and execution of process improvement tools and methods.
Develops a talented and motivated staff by ensuring engagement and satisfaction, while ensuring optimal efficiency and accountability.
Provides the Chief Executive Officer/Principal Investigator with regular and systematic reports on program implementation and management concerns for review and finalization.
Oversees the development and implementation of internal policy and procedure manuals.
Assists Department Directors/Managers in the acquisition of resources necessary to efficiently and effectively achieve objectives.
Provides liaison between the CEO/PI and Department Directors/Managers.
Provides staff support to regularly scheduled inter-Departmental meetings.
Oversees the development and distribution of a historically accurate record of all regularly scheduled inter-Departmental meetings.
Assures compliance with all contract and grant objectives and deliverables resulting from private, local, state and federal agreements.
Managing, supporting and implementation of grant requirements for the organization.
Monitor paperwork and other related documents connected with grant-funded programs.
In the absence of the CEO/PI, the DOO will be responsible for carrying out day-to-day operation requirements.
Participation in all required staff meetings.
Performing of duties or other related responsibilities as needed and assigned.