Director of Operations | Inn at Virginia Mason & Baroness Hotel

Columbia Hospitality • Seattle, WA

9d • Onsite

About The Position

Columbia Hospitality is seeking an experienced Director of Operations to lead the Front Desk, Maintenance, Housekeeping, and Café teams at the Inn at Virginia Mason & Baroness Hotel. This role is crucial for ensuring operational excellence, upholding company values, and delivering exceptional guest experiences. The Director of Operations will serve as the primary operational leader in the absence of the General Manager, ensuring seamless continuity of hotel performance and guest service standards. This position involves monitoring daily operations, identifying performance gaps, implementing corrective actions, and partnering with the General Manager on strategic initiatives to enhance profitability and guest satisfaction. A strong focus is placed on coaching, mentoring, and developing department leaders to foster a high-performance culture and improve retention. The role requires analyzing operational data, guest feedback, and financial reports to drive informed decision-making and support recruitment, onboarding, and training efforts. Additionally, the Director of Operations will ensure compliance with safety and regulatory standards, manage client information for group events, and maintain positive inter-departmental relationships.

Requirements

• Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from groups of managers, team members, guests, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to apply concepts of basic algebra and geometry and special orientation.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Responsibilities

• Provides direct leadership and oversight to Front Desk, Maintenance, Housekeeping and Café teams, ensuring consistent execution of company values, service standards and operational excellence.
• Serves as the primary operational leader in the absence of the General Manager, ensuring seamless continuity of hotel performance and guest service standards.
• Monitors daily hotel operations, identifies performance gaps, and implements corrective action plans to improve efficiency, guest satisfaction, and team productivity.
• Partners with the General Manager to develop and execute strategic initiatives that enhance profitability, operational effectiveness, and overall guest experience.
• Ensures all departments maintain compliance with safety, cleanliness, and regulatory standards, conducting regular inspections and follow‑up audits.
• Coaches, mentors, and develops department leaders to strengthen leadership capability, improve retention, and build a high‑performance culture.
• Analyzes operational data, guest feedback, and financial reports to recommend improvements and support informed decision‑making.
• Leads cross‑departmental coordination to ensure smooth execution of daily operations, special events, and high‑occupancy periods.
• Drives accountability across operational departments by setting clear expectations, monitoring performance, and ensuring timely completion of goals.
• Supports recruitment, onboarding, and training efforts to ensure staffing levels and skill sets meet operational needs.
• Follows established operational policies and procedures as they relate to group events and obtains necessary information from the client to ensure efficient operational execution and client satisfaction.
• Distributes all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates operational problems, assists with special projects, and attends daily and weekly meetings.

Benefits

• Salary Range: $82,000 to $85,000
• Cellphone Allowance
• Incentive Eligible
• Commuter/Parking Allowance
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture
• Culture Add
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program “Columbia Cares”
• Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager