Director of Operations | Inn at Virginia Mason & Baroness Hotel

Columbia Hospitality•Seattle, WA

19h•$82,000 - $85,000•Onsite

About The Position

The Director of Operations provides direct leadership and oversight to Front Desk, Maintenance, Housekeeping, and Café teams, ensuring consistent execution of company values, service standards, and operational excellence. This role serves as the primary operational leader in the absence of the General Manager, ensuring seamless continuity of hotel performance and guest service standards. The Director of Operations monitors daily hotel operations, identifies performance gaps, and implements corrective action plans to improve efficiency, guest satisfaction, and team productivity. They partner with the General Manager to develop and execute strategic initiatives that enhance profitability, operational effectiveness, and overall guest experience. This role ensures all departments maintain compliance with safety, cleanliness, and regulatory standards, conducting regular inspections and follow-up audits. Additionally, they coach, mentor, and develop department leaders to strengthen leadership capability, improve retention, and build a high-performance culture. The Director of Operations analyzes operational data, guest feedback, and financial reports to recommend improvements and support informed decision-making. They lead cross-departmental coordination to ensure smooth execution of daily operations, special events, and high-occupancy periods, driving accountability across operational departments by setting clear expectations, monitoring performance, and ensuring timely completion of goals. This role supports recruitment, onboarding, and training efforts to ensure staffing levels and skill sets meet operational needs. They follow established operational policies and procedures as they relate to group events and obtain necessary information from the client to ensure efficient operational execution and client satisfaction. All pertinent information is distributed to the operating departments in a timely and detailed manner based on the procedures in place. The Director of Operations develops and maintains favorable working relationships and open communication with all departments, communicates operational problems, assists with special projects, and attends daily and weekly meetings.

Requirements

Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
The ability to effectively present information and respond to questions from groups of managers, team members, guests, clients, customers, and the public.
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
The ability to apply concepts of basic algebra and geometry and special orientation.
The ability to solve practical problems when only limited standardization exists.
The ability to interpret written and oral instructions.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for us.

Responsibilities

Provides direct leadership and oversight to Front Desk, Maintenance, Housekeeping and Café teams, ensuring consistent execution of company values, service standards and operational excellence.
Serves as the primary operational leader in the absence of the General Manager, ensuring seamless continuity of hotel performance and guest service standards.
Monitors daily hotel operations, identifies performance gaps, and implements corrective action plans to improve efficiency, guest satisfaction, and team productivity.
Partners with the General Manager to develop and execute strategic initiatives that enhance profitability, operational effectiveness, and overall guest experience.
Ensures all departments maintain compliance with safety, cleanliness, and regulatory standards, conducting regular inspections and follow‑up audits.
Coaches, mentors, and develops department leaders to strengthen leadership capability, improve retention, and build a high‑performance culture.
Analyzes operational data, guest feedback, and financial reports to recommend improvements and support informed decision‑making.
Leads cross‑departmental coordination to ensure smooth execution of daily operations, special events, and high‑occupancy periods.
Drives accountability across operational departments by setting clear expectations, monitoring performance, and ensuring timely completion of goals.
Supports recruitment, onboarding, and training efforts to ensure staffing levels and skill sets meet operational needs.
Follows established operational policies and procedures as they relate to group events and obtains necessary information from the client to ensure efficient operational execution and client satisfaction.
Distributes all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
Develops and maintains favorable working relationships and open communication with all departments.
Communicates operational problems, assists with special projects, and attends daily and weekly meetings.

Benefits

Salary Range: $82,000 to $85,000
Cellphone Allowance
Incentive Eligible
Commuter/Parking Allowance
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)