Director of Operations

ISS•Los Angeles, CA

25d•$120,000 - $140,000•Onsite

About The Position

The Director of Operations leads the campus account and serves as the strategic partner to the client, ensuring all programs align with business objectives and contractual commitments. This role translates vision into disciplined operational execution, delivering exceptional workplace dining and hospitality experiences while driving measurable financial and performance results. As a visible and engaged leader, you guide General Managers, chefs, and operations teams across the campus, building high performing teams grounded in accountability, collaboration, and continuous improvement. You ensure consistency, quality, financial stewardship, safety, and full alignment with Guckenheimer standards. Success in this role requires strong business acumen, operational rigor, and a deep commitment to hospitality excellence.

Requirements

Food obsessed and operationally driven
Leads with passion, purpose, and pride
Understands that exceptional hospitality programs are built on disciplined execution, strong leadership, and teams who win together
Thrives at the intersection of culinary excellence and operational precision
Comfortable reviewing performance metrics and contract compliance
Comfortable walking the floor, coaching leaders, and engaging with clients
Believes operational excellence protects the craft
Creates clarity, accountability, and alignment so culinary and operations teams can perform at their best
Leads with ownership, thinks strategically, acts decisively, and builds strong partnerships that drive meaningful results
Strong business acumen
Operational rigor
Deep commitment to hospitality excellence
Communicates with clarity and confidence, aligns stakeholders, and inspires teams to achieve shared goals
Anticipates needs, responds with urgency and professionalism, and builds trusted relationships that drive retention and growth
Ensures disciplined execution, financial stewardship, and scalable systems that protect the guest experience
Demonstrates ownership, resilience, and a relentless commitment to results
Thrives in fast paced environments and maintains professionalism under pressure
Values diverse perspectives and fosters a culture of respect, collaboration, and belonging
Upholds the highest ethical standards and leads with transparency and accountability
Ability to stand and walk for extended periods, up to eight hours per day
Ability to lift a minimum of twenty five pounds
Maintain professional appearance standards
Thrive in high volume environments with time sensitive demands
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Follow safety protocols, maintain environmental responsibility, and uphold quality standards
Actively participate in HSEQ training and report any potential hazards or compliance concerns

Nice To Haves

Inspiring guest experiences require strong systems, financial stewardship, scalable processes, and unwavering standards
If you thrive in a culture where standards are high and success is shared, this is where you belong.
This is a hands-on leadership role rooted in the energy and rhythm of hospitality operations.

Responsibilities

Lead all campus operations with a hospitality first mindset, ensuring every café and service point delivers a consistent and elevated guest experience
Partner closely with the Key Account Manager, campus leadership team, and client stakeholders to align operational strategy with client objectives and contractual commitments
Drive disciplined execution across the campus by ensuring all Guckenheimer and client standards, policies, and service expectations are consistently upheld
Oversee financial performance for the campus account, including margin management, cost controls, forecasting accuracy, and performance metric accountability
Ensure operational systems, reporting tools, and processes function effectively to support accuracy, scalability, and informed decision making
Lead new service launches, renovations, and program enhancements with strong operational readiness and seamless guest experience execution
Support client retention and growth efforts by demonstrating operational strength, service excellence, and continuous improvement
Facilitate leadership alignment meetings with General Managers, chefs, and support teams to reinforce accountability, innovation, and consistent execution
Maintain a visible presence on site, coaching leaders in real time, reinforcing hospitality standards, and ensuring every guest interaction reflects professionalism and care
Embed food safety and workplace safety into daily campus operations through leadership, training, and consistent follow through
Ensure all kitchens and service areas are organized, clean, and inspection ready at all times
Enforce adherence to workplace safety standards, food safety protocols, and all regulatory requirements
Oversee execution of Allergen Control Plan requirements with precision and operational discipline
Validate accurate product labeling and clear allergen identification across all cafés
Maintain strict compliance with HACCP and NSF standards through documented processes and audit readiness