Director of Operations

Peregrine Hospitality•Napa, CA

25d•Onsite

About The Position

The Director of Operations serves as a strategic business leader of the property's Hotel Operations. Primary areas of responsibility include: Rooms Division (Front Office, Bell, Concierge, PBX, Housekeeping, Engineering) as well as Condo Owner Relations, Safety and Loss Prevention and Spa. This role provides leadership to department heads and drives financial profitability of resort operations.

Requirements

At least 4 years of experience managing hotel operations (including all Rooms Divisions, Security, Property Engineering and Spa) is required.
Must be able to multitask and possess strong communication and interpersonal skills.
Proficiency in Microsoft Office applications is required.
Financial Acumen – Must maintain financial performance at Silverado Resort, including budget, forecast and labor and expense management.
Time Management – Must maintain visible presence and operational leadership at Silverado Resort.

Responsibilities

Own operations P&L performance for all areas of responsibility.
Develop annual budgets, forecasts, and capital plans in partnership with finance.
Analyze financial results, identify performance gaps, and implement corrective action plans.
Ensure all venues deliver consistent brand identity, storytelling, and service execution across the operation.
Monitor guest satisfaction scores, social sentiment, and feedback channels; implement targeted improvement plans in collaboration with property leadership.
Foster a culture of accountability, collaboration, and continuous improvement.
Lead training initiatives focused on service excellence, safety, and brand standards.
Motivate, coach and counsel all team members according to resorts practices.
Oversee front desk operation and ensure guest experience is aligned with the company’s service culture.
Monitor Rooms Operations team to ensure guests receive prompt, cordial attention, and personalized service.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Monitor selling status of house daily, i.e. flash report, allowances, etc.
Complete the monthly reforecast.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.