Director of Operations

Prose•Brooklyn, NY

18d•Onsite

About The Position

The Director of Operations directs, manages, and optimizes the manufacturing facility’s operations and financial performance. The role establishes policies and procedures to guide productivity, quality, and cost efficiency in line with Prose’s operational strategy; analyzes operational metrics and sets performance targets; and supports manufacturing practices focused on quality and continuous improvement. The Director ensures plant safety, security, inspection, auditing, and training procedures meet OSHA, FDA cGMP, ISO 27716, and other applicable requirements. The role oversees cross-functional plant teams, including engineering, warehousing, quality assurance, and human resources. This position oversees facility operations spanning production, quality control, supply chain management, and logistics. It is based onsite at Prose’s Sunset Park, Brooklyn office, with an expectation of working in the office five days per week. The role requires a bachelor’s degree in a relevant field and at least 7 years of operations-management experience; a master’s degree is preferred.

Requirements

Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field; the position summary also identifies engineering, finance, or equivalent as relevant fields.
At least 7–10 years of experience in operations management, preferably in beauty or personal-care manufacturing.
Prior site-management experience.
Strong leadership, team-management, and communication skills.
Excellent problem-solving and decision-making abilities.
Experience with regulatory and safety compliance, cGMP, process optimization, and continuous improvement.
Solid understanding of manufacturing and fulfillment operations, quality, supply chain management, and inventory control.
Proficiency with ERP and Order Management systems and other relevant software.
Strong financial acumen and budget-management skills.
Active daily use of AI tools in current work for analysis, reporting, research, or creative thinking.
Knowledge of beauty-industry regulatory standards and compliance requirements.

Nice To Haves

Master’s degree.
Experience in beauty or personal-care manufacturing.

Responsibilities

Oversee operational aspects of the manufacturing facility, including production, quality control, supply chain management, and logistics.
Develop and implement operational strategies aligned with company goals and objectives.
Ensure production schedules are met while maintaining product quality and safety standards.
Optimize manufacturing processes to improve efficiency, reduce costs, and enhance product quality.
Implement and maintain quality control systems that meet ISO 27716, regulatory, and customer standards.
Partner with quality assurance and cross-functional teams to address quality issues and implement corrective actions.
Coordinate with cross-functional partners to ensure supply availability and inventory accuracy at the New York site and achieve production attainment.
Lead, mentor, and develop the operations team, fostering continuous improvement and accountability.
Conduct performance evaluations, provide feedback, and identify training needs.
Collaborate with operational leadership and finance to develop and manage the operations budget, control costs, and allocate resources efficiently.
Monitor financial performance and implement measures to meet financial targets.
Ensure compliance with applicable health, safety, and environmental regulations; promote workplace safety and implement safety protocols and training.
Drive continuous-improvement initiatives and apply Lean, Six Sigma, or other process-improvement methods as appropriate.
Foster a workplace environment consistent with Prose’s values and culture.
Collect and analyze operational metrics, set performance targets, and support quality-focused manufacturing practices.
Implement plant safety and security inspections, audits, and training procedures to meet OSHA, FDA cGMP, ISO 27716, and other applicable requirements.