Director of Operations

Rafiki Coalition•San Francisco, CA

1d•Hybrid

About The Position

The Director of Operations leads Rafiki Coalition's facilities and business operations, project execution, vendor and asset management, safety systems, and operational compliance. The position ensures that facilities, systems, contracts, and procedures are reliable, efficient, safe, and aligned with program needs, funder commitments, and applicable requirements. The Director coordinates with Human Resources, Finance, program leadership, Development, and external specialists when responsibilities overlap.

Requirements

Bachelor's degree in business administration, operations management, facilities management, nonprofit management, project management, or a related field, or an equivalent combination of education and relevant preparation.
Strong knowledge of facilities operations, project planning, vendor and contract administration, safety practices, and organized compliance documentation.
Ability to interpret operational requirements, build workable systems, manage competing priorities, solve problems, exercise sound judgment, and follow through consistently.
Strong communication, supervision, collaboration, technology, organization, and analytical skills.

Nice To Haves

Project-management training or certification.
Experience in nonprofit, health and human services, behavioral health, residential, community-based, or multi-site operations.
Working knowledge of Cal/OSHA, DPH, fire, building, accessibility, emergency-preparedness, government-contract, grant-monitoring, audit, or inspection requirements.

Responsibilities

Oversee the daily operation, maintenance, accessibility, security, appearance, and readiness of offices, residential facilities, and other Rafiki locations.
Coordinate repairs, preventive maintenance, space use, supplies, equipment, transportation, access controls, and shared operational services.
Develop and maintain practical operating procedures, schedules, records, service standards, and systems that support employees, clients, residents, programs, and visitors.
Identify operational risks, service gaps, and inefficiencies; recommend priorities and implement approved improvements.
Lead operational projects such as facility improvements, moves, renovations, system implementations, inspections, and organization-wide initiatives from planning through closeout.
Establish project scope, responsibilities, schedules, milestones, budgets, dependencies, risks, approvals, and documentation; track progress and resolve barriers.
Coordinate with program leadership, Development, Finance, and executive leadership to identify and implement operational requirements in grants, contracts, and funding commitments.
Maintain nonfinancial evidence for funder reports, monitoring visits, audits, and contract reviews; track findings and corrective actions through timely completion.
Coordinate facility and operational compliance with applicable Cal/OSHA, San Francisco Department of Public Health, fire, building, environmental health, accessibility, workplace safety, and other requirements.
Maintain calendars and records for permits, licenses, postings, inspections, testing, renewals, findings, training support, and corrective-action deadlines.
Maintain emergency action, evacuation, disaster response, facility security, and business-continuity plans; coordinate drills, safety inspections, alarm testing, emergency supplies, and safety equipment.
Promptly address or escalate hazards and compliance concerns.
Coordinate with Human Resources on employee safety, required training, workplace violence prevention, incident response, and employee-related corrective action; engage qualified specialists as needed.
Select and manage approved vendors and contractors; obtain quotes and monitor service, licensing, insurance, safety, confidentiality, and contract compliance.
Coordinate purchasing and confirm receipt of goods and services; provide Finance with complete invoices, contracts, approvals, budget information, and funder documentation.
Develop and monitor proposed and approved operating and project budgets, identify variances and cost-saving opportunities, and maintain appropriate controls without assuming Finance's accounting or reporting duties.
Maintain accurate inventories and records for contracts, equipment, vehicles, furnishings, keys, technology, and other assets, including assignment, return, replacement, storage, and disposal.
Set priorities and performance expectations for assigned employees and contractors; provide direction, coaching, feedback, development, and adequate operational coverage.
Coordinate operational needs, decisions, ownership, approvals, timelines, and communications across departments and locations.
Support reliable technology and systems for facilities requests, projects, scheduling, inventory, compliance tracking, document management, communications, and employee access or equipment transitions.
Provide leadership with timely information about project status, costs, service disruptions, safety concerns, compliance risks, and decisions requiring escalation.