Operations Supervisor (Director of Operations) - AMIKids Space Coast

AMIkids•Melbourne, FL

About The Position

The Director of Operations provides leadership to the Youth and direct care team to ensure alignment with established Program operations policies, procedures, and protocols. The role supervises youth in a safe and secure environment and assists with management of the Program’s day-to-day operations. The Director of Operations supervises staff and youth, coordinates staffing and activity coverage, promotes safety and security, and supports youth development through AMIkids’ Way, Positive Youth Development, and Personal Growth Model. The position also develops and evaluates team members, communicates with stakeholders, and participates in recruiting.

Requirements

Bachelor’s degree in Business Administration, Education, or a related field.
Minimum of one year of supervisory experience.
Valid driver’s license in the state of employment and a driving record meeting AMIkids Transportation Policy standards.
Ability to complete required trainings outside the Program, potentially requiring travel.

Nice To Haves

Two years of supervisory experience preferred.
One year of experience within an educational or youth service program preferred, preferably working with troubled youth.

Responsibilities

Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model.
Coordinate the daily staffing schedule and ensure required coverage ratios are maintained.
Oversee Program activities and field trips, ensuring youth-to-staff ratios meet contractual requirements.
Execute, oversee, and adhere to safety and security policies and procedures; conduct youth and property searches for unauthorized items.
De-escalate youth altercations and incidents using authorized methods and notify leadership.
Implement AMIkids Way, Positive Youth Development, and the AMIkids Personal Growth Model in interactions with students.
Ensure interactions reflect Kids First, Safety, Family, Relationships, Meaningful Participation, Challenge, an engaged environment, and Community Involvement.
Maintain a physically and emotionally safe environment that supports effective learning, growth, and progress toward individualized goals.
Plan and conduct regular staff meetings with interactive, open communication for disseminating information.
Provide ongoing training and development opportunities for team members, including development in effective communication with youth.
Provide constructive feedback and evaluate direct reports’ performance to support their continued growth.
Act as a liaison between internal and external stakeholders when needed.
Maintain a valid driver’s license in the state of employment and a driving record that meets AMIkids Transportation Policy standards.
Complete trainings outside the Program when required, which may involve travel to other locations.
Participate in the recruiting process.

Benefits

Growth opportunities and development of leaders from within.
Medical, dental, vision, and prescription drug plan options.
Health Spending Account.
Company-paid life insurance and AD&D.
Paid time off and paid holidays.
Wellness benefits, including EAP, health coaching, and stress management programs.
Employer-funded pension plan.
Voluntary 403(B) retirement plan.
Student loan forgiveness program.
Pet insurance.
World travel assistance.
Car rental discounts.
Gym membership discounts.