Director of Operations- Texas

HAZA Foods | Wendy's•Sugar Land, TX

6d•Hybrid

About The Position

The Director of Operations (DAO) oversees the day-to-day operations of an assigned market, ensuring the efficient and effective management of all aspects of the business across multiple restaurant locations. This role is responsible for driving operational excellence, developing restaurant leadership, improving financial performance, and ensuring compliance with Company standards. The Director of Operations partners closely with Restaurant General Managers and support teams to execute strategic initiatives, optimize business results, and deliver exceptional guest experiences. This position requires partial travel throughout the assigned market to support restaurant operations, coach and develop leaders, conduct operational visits, perform business reviews, and ensure consistent execution of Company standards across all assigned locations.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.
Minimum 7–10 years of progressive restaurant operations experience.
Minimum 3–5 years in a multi-unit leadership role overseeing multiple restaurant locations.
Strong leadership and team development abilities.
Excellent communication and interpersonal skills.
Strong financial analysis, budgeting, and business planning skills.
Strategic thinking with excellent problem-solving abilities.
Knowledge of restaurant management systems, labor management, and operational technology.
Strong organizational and time management skills.
Ability to prioritize multiple initiatives in a fast-paced environment.
Demonstrated ability to build high-performing teams and drive operational excellence.
Must possess a valid driver's license, maintain an acceptable driving record, and have reliable transportation.

Nice To Haves

Master's degree is a plus.

Responsibilities

Develop and implement operational strategies to achieve business goals.
Monitor industry trends and adjust operational strategies accordingly.
Collaborate with senior leadership to develop long-term plans for growth and sustainability.
Execute company initiatives and ensure alignment across all assigned restaurants.
Oversee the daily operations of multiple restaurant locations.
Ensure compliance with Company policies, food safety standards, and all health and safety regulations.
Optimize operational processes to increase efficiency, improve guest satisfaction, and reduce costs.
Implement, monitor, and reinforce Standard Operating Procedures (SOPs).
Conduct regular restaurant visits to evaluate operational performance and identify opportunities for improvement.
Prepare, manage, and monitor budgets for assigned restaurants.
Analyze financial statements, labor reports, food cost reports, and operational metrics to identify opportunities for improvement.
Implement cost-control initiatives to improve profitability.
Monitor inventory management, ordering, and supply chain execution.
Ensure accountability for cash handling, inventory controls, and loss prevention procedures.
Recruit, develop, coach, and mentor Restaurant General Managers and leadership teams.
Conduct regular performance evaluations and provide constructive coaching and feedback.
Develop succession plans and leadership development opportunities.
Foster a positive, inclusive, and high-performing work environment.
Promote employee engagement, accountability, and operational excellence.
Ensure exceptional customer service and consistent food quality across all locations.
Address guest concerns and resolve escalated issues promptly and professionally.
Monitor customer feedback and implement action plans to improve guest satisfaction.
Ensure restaurants consistently meet Wendy's brand standards.
Partner with the Marketing Team to implement promotional campaigns and local marketing initiatives.
Monitor sales trends and develop strategies to increase revenue and profitability.
Analyze market conditions and competitor activity to identify business opportunities.
Evaluate and implement technology solutions that improve restaurant operations.
Leverage restaurant management systems and reporting tools to drive business decisions.
Stay informed of industry trends and best practices and implement operational improvements.
Ensure compliance with all Company policies and applicable federal, state, and local laws.
Prepare and present operational and financial reports to senior leadership.
Maintain accurate business records and documentation.
Ensure restaurants are audit-ready and maintain compliance with food safety, labor, and operational standards.