Director of Operations, Division of Portfolio Management & Conversions

City of New York•New York, NY

7d•$86,749 - $115,000•Onsite

About The Position

The Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing agency, responsible for building and preserving affordable housing, protecting tenants, and holding landlords accountable across New York City. HPD is committed to making New York City a more affordable place for renters and homeowners. The Office of Development (OOD) leads the agency’s effort to create and preserve affordable housing in collaboration with other agencies. The OOD is comprised of eight divisions, including Portfolio Management & Conversions (PMC). The PMC manages development projects after closing, overseeing rent restructuring, conversion to permanent financing, deployment of rental assistance, and ensuring adherence to program and accounting requirements. The division administers multiple program areas including Conversions & Rental Assistance, Requisitions, and Construction Monitoring & Completions. PMC collaborates closely with the Division of Preservation Finance (PF) and shares executive and operational support.

Requirements

A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or
A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described in '1' above; or
A satisfactory combination of education and/or experience which is equivalent to '1' or '2' above.
Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience.
Graduation from an accredited law school may be substituted for one year of the required experience.
All candidates must have at least two years of experience as described above.
Finalists must have filed for the Open Competitive Associate Housing Development Specialist exam #4122 or promotional exam #4570.
Position is open to applicants who are already permanent in the Associate Housing Development Specialist title, or permanent in another comparable civil service title.
Candidates must indicate permanent civil service title on resume.

Nice To Haves

Strong analytical, research, organizational, and quantitative skills; demonstrated experience in proactive problem solving.
Demonstrated ability to meet deadlines and manage projects in a timely manner.
Ability to perform complex tasks with limited supervision.
Experience in staff management and talent recruitment.
Excellent verbal, written communication, and presentation skills; excellent interpersonal skills and ability to work effectively in collaboration with others and in the supervision of others.
Strong follow-through and focus on timely results.
Experience working for or with government agencies or government programs related to affordable housing development is a plus.
Familiarity with financial modeling and business process analysis is a plus.
Strong facility with Microsoft Word, Excel, and PowerPoint required.

Responsibilities

Direct, coordinate, and conduct operational activities for the Division of Portfolio Management & Conversions.
Facilitate personnel and hiring actions for each unit within the division, supporting teams and the Assistant Commissioner with data exercises and information requests.
Serve as a liaison to the Executive Director of Policy and Operations and to the Executive Office Chief of Staff.
Serve as a main point of contact in coordinating activities within and outside of the Division of Portfolio Management & Conversions.
Directly supervise the Director of Requisitions, Executive Assistant, and other staff as appropriate.
Coordinate with division teams, Executive Director of Policy and Operations, and the Executive Director of PMC on key data and tracking exercises, and assist in responding to incoming requests from outside of the division.
Provide strategy, tracking, and oversight for operations areas such as requisition and change order approval, violations monitoring, project close-out and handoff, completions targeting, rental assistance allocation, fiscal/budget, technology needs, workspace coordination, and personnel matters.
Analyze and create reports on the completion and conversion outputs of the Division to facilitate decision making, strategizing, and capital project budget forecasting.
Ensure tracking and compliance on key divisional priorities and reporting/document retention obligations in conjunction with the Executive Director of Policy and Operations and Director of Operations for Preservation Finance.
Coordinate hiring, onboarding, and offboarding for teams within the division, including setting up job interviews, drafting and submitting hiring paperwork, liaising with HPD’s Budget and Human Resources teams, and serving on interview panels.
Drive recruitment and hiring initiatives to efficient completion, optimizing onboarding timelines in partnership with division supervisors and HPD’s Budget and HR teams.
Provide oversight and strategic guidance to supervisors, including participation in meetings with staff, on personnel matters and performance appraisal processes.
Assist divisional- and office-wide efforts to assess and update policy and procedures that are in line with the goals of the entire Division.
Play an integral role in developing policy regarding programmatic and personnel matters within the Division.
Serve as a liaison to the Directors of Operation for Preservation Finance and for BLDS to ensure expeditious approvals of requisitions and change orders, minimize delays in completion and close-out, and allocate rental assistance resources strategically across the PF and PMC portfolios.
Assess the training needs of the entire division, coordinate participation in training and other opportunities.
Disseminate information from the various areas of the agency to the Division, including new data entry rules, policy initiatives, and current events related to housing.
Coordinate with Administrative Operations staff for divisional meeting and calendar management, event preparation, and other functions as needed.
Advocate for the operational needs of the division in cross-agency conversations.
Represent the Assistant Commissioner and the Division at meetings and assist in the preparation of materials for internal and external meetings.