Director of Operations, Division of Portfolio Management & Conversions

City of New York•New York City, NY

About The Position

The Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing agency, responsible for maintaining housing standards and creating/preserving affordable housing in New York City. The Office of Development (OOD) within HPD leads efforts to create and preserve affordable housing. The Division of Portfolio Management & Conversions (PMC) is a key division within OOD, managing development projects after closing to ensure adherence to program requirements, facilitate rent restructuring, deploy rental assistance, and ensure timely completion. PMC administers programs including Conversions & Rental Assistance, Requisitions, and Construction Monitoring & Completions. The Director of Operations (D of O) will be responsible for overseeing all operational areas within the Division of Portfolio Management & Conversions, which has over 25 staff members across multiple teams. The D of O reports to the Assistant Commissioner for Portfolio Management and Conversions and will play a crucial role in developing and supervising division operations, including personnel, data management, policy, budget, and planning.

Requirements

A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or
A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described above; or
A satisfactory combination of education and/or experience which is equivalent to the above.
Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience.
Graduation from an accredited law school may be substituted for one year of the required experience.
All candidates must have at least two years of experience as described above.
Finalists for this position must have filed for the Open Competitive Associate Housing Development Specialist exam #4122 or promotional exam #4570.
The position is open to applicants who are already permanent in the Associate Housing Development Specialist title, or permanent in another comparable civil service title.
Candidates must indicate permanent civil service title on resume.
Strong facility with Microsoft Word, Excel, and PowerPoint required.

Nice To Haves

Experience working for or with government agencies or government programs related to affordable housing development is a plus.
Familiarity with financial modeling and business process analysis is a plus.

Responsibilities

Direct, coordinate, and conduct operational activities for the Division.
Facilitate personnel and hiring actions for each unit within the division.
Support supporting teams and the Assistant Commissioner for data exercises and information requests.
Serve as a liaison to the Executive Director of Policy and Operations and to the Executive Office Chief of Staff.
Serve as a main point of contact in coordinating activities within and outside of the Division of Portfolio Management and Conversions.
Directly supervise the Director of Requisitions, Executive Assistant, and other staff as appropriate.
Coordinate with division teams, Executive Director of Policy and Operations, and the Executive Director of PMC on key data and tracking exercises.
Assist in responding to incoming requests from outside of the division.
Provide strategy, tracking, and oversight for operations areas such as requisition and change order approval, violations monitoring, project close-out and handoff, completions targeting, rental assistance allocation, fiscal/budget, technology needs, workspace coordination, and personnel matters.
Analyze and create reports on the completion and conversion outputs of the Division to facilitate decision making, strategizing, and capital project budget forecasting.
Ensure tracking and compliance on key divisional priorities and reporting/document retention obligations.
Coordinate hiring, onboarding, and offboarding for teams within the division, including setting up job interviews, drafting and submitting hiring paperwork, liaising with HPD’s Budget and Human Resources teams, and serving on interview panels.
Drive recruitment and hiring initiatives to efficient completion, optimizing onboarding timelines.
Provide oversight and strategic guidance to supervisors on personnel matters and performance appraisal processes.
Assist divisional- and office-wide efforts to assess and update policy and procedures.
Play an integral role in developing policy regarding programmatic and personnel matters within the Division.
Serve as a liaison to the Directors of Operation for Preservation Finance and for BLDS to ensure expeditious approvals of requisitions and change orders, minimize delays in completion and close-out, and allocate rental assistance resources strategically.
Assess the training needs of the entire division, coordinate participation in training and other opportunities.
Disseminate information from the various areas of the agency to the Division.
Coordinate with Administrative Operations staff for divisional meeting and calendar management, event preparation, and other functions.
Advocate for the operational needs of the division in cross-agency conversations.
Represent the Assistant Commissioner and the Division at meetings and assist in the preparation of materials for internal and external meetings.
May be assigned other duties, as needed, by the Assistant Commissioner.