Director of Operations- Rochester
HAZA Foods | Wendy's•Brockport, NY
•$100,000 - $155,000•Hybrid
About The Position
The Director of Operations oversees the day-to-day operations of a Market, ensuring efficient and effective management of all aspects of the business. This role involves strategic planning, coordinating with various departments, optimizing processes, and maintaining high standards of service and customer satisfaction. The Director of Operations plays a crucial role in achieving the company's financial goals and ensuring the overall success of the restaurant group.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 7-10 years of experience in restaurant operations management.
- At least 3-5 years in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in financial analysis and budgeting.
- Strategic thinking and problem-solving skills.
- Knowledge of restaurant management software and technology.
- Ability to work in a fast-paced, dynamic environment.
- Strong organizational and multitasking skills.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Develop and implement operational strategies to achieve business goals.
- Monitor industry trends and adjust operations strategies accordingly.
- Collaborate with senior management to develop long-term plans for growth and sustainability.
- Oversee daily operations of multiple restaurant locations.
- Ensure compliance with health and safety regulations.
- Optimize operational processes to increase efficiency and reduce costs.
- Implement and monitor standard operating procedures (SOPs).
- Prepare and manage budgets for each restaurant location.
- Analyze financial statements and operational reports to identify areas for improvement.
- Implement cost-control measures to enhance profitability.
- Monitor inventory levels and manage supply chain operations.
- Recruit, train, and mentor restaurant managers and key staff.
- Develop and implement staff training programs.
- Foster a positive and productive work environment.
- Conduct performance evaluations and provide feedback.
- Ensure high standards of customer service and food quality.
- Address customer complaints and resolve issues promptly.
- Implement customer feedback mechanisms to improve service.
- Collaborate with the marketing team to develop and execute promotional campaigns.
- Monitor sales performance and implement strategies to drive revenue growth.
- Analyze market trends and adjust sales strategies accordingly.
- Evaluate and implement technology solutions to enhance operations.
- Stay updated on industry innovations and integrate best practices.
- Ensure compliance with all local, state, and federal regulations.
- Prepare and present operational reports to senior management.
- Maintain accurate records and documentation.
Benefits
- Competitive salary based on experience.
- Performance-based bonuses.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
