Director of Operations

Trivium•Washington, DC

3d•$100,000 - $160,000•Remote

About The Position

The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality. You are responsible for System Integrity, Strategic Execution, Performance Management, and Operational Leverage. The company is in motion across four major fronts: Flagship Event, Geographic Expansion, AI Integration, and HQ Buildout. The person who joins now is not joining a finished company. They are joining a company being built. We are a high-ticket coaching, consulting, and implementation firm. We work exclusively with $1M–$10M+ agency owners, helping them transform from "talent-heavy, owner-dependent" businesses into high-margin, scalable operations. We do this through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a "systems-first" company. We don't just teach the standard; we build it.

Requirements

Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.
Systems Track Record: You must be able to show us the actual systems you have built. If you only "managed a team that built it," you are not the right fit.
Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.
Eastern Time Alignment: Availability during core ET business hours is mandatory.
Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack.

Nice To Haves

You are a high-level Operator. You don’t just "manage" people; you architect the environment they work in.
You are a Builder: You prefer the "blank page" to a maintenance role. You love the puzzle of making a messy process clean, fast, and scalable.
You are Detail-Obsessed: You notice the typo in the SOP, the broken automation in the CRM, and the missing owner on the project task.
You are Commercially Driven: You understand that operations exist to drive profit. You think in terms of capacity, client retention, and ROI.
You are High-Velocity: You move fast. You don’t need weeks to "get settled." You start spotting leaks and building fixes on day one.
You are Tech-Fluent: You understand how to bridge the gap between human workflows and software tools (Project Management, AI, CRM).

Responsibilities

Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system.
Turning high-level visionary goals into project plans with clear owners, timelines, and milestones.
Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly).
Finding ways to increase output and revenue without a linear increase in headcount or effort.
Owning the tech stack. Ensuring our project management software, CRM, and communication tools are integrated and used properly.
Overseeing the creation and maintenance of the vault containing all company SOPs, scripts, and workflows.
Conducting weekly 1:1s with department heads to track progress against quarterly rocks.
Holding the team accountable to the standard. You are the "Keeper of the Bar."
Acting as the central hub for major company initiatives (e.g., event launches, geographic expansion).
Ensuring projects stay on budget and on schedule, identifying and removing blockers before they stall progress.
Reviewing departmental spending and budgets with the CEO.
Analyzing operational data to identify trends in client churn, sales efficiency, and delivery capacity.
Owning the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites.
Ensuring communication is crisp, meetings are productive, and action items are captured.