Director of Operations

Red Lobster • Orlando, FL

25d

About The Position

The Director of Operations (DO) serves as the market leader for approximately 8–10 Operating Company restaurants within a division. Reporting to the Regional Vice President of Operations, the DO ensures restaurant leadership teams execute at an optimal level to drive profitable Same-Restaurant-Sales and Guest Count growth. The role ensures 100% compliance with the Operating Company’s HR, Finance, and other functional standards and processes. It also emphasizes coaching and developing General Managers and high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within the market.

Requirements

• Experience leading a team of Restaurant Managers and creating accountability for performance, including increased sales, high guest and employee satisfaction, and consistent compliance with standards.
• Experience supporting new restaurant growth and coaching new restaurant management teams.
• Ability to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market.
• Ability to deliver Operations Excellence.
• Ability and willingness to hold crucial conversations with leadership teams about guest service and employee experiences.
• Demonstrated skill in coaching and providing feedback to developing leaders.
• Ability to monitor trends and make operational adjustments as required.
• Demonstrated strength in identifying and developing high-potential leaders and building a diverse bench to support business growth.
• Successful operation of a high-volume unit with operational excellence and high levels of guest and employee satisfaction.
• Multi-unit operational skills at the restaurant level.
• Demonstrated strength in identifying and building a diverse team, and coaching and developing managers.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead restaurant leadership teams to support profitable Same-Restaurant-Sales and Guest Count growth.
• Ensure compliance with the Operating Company’s HR, Finance, and other functional standards and processes.
• Coach and develop General Managers and high-potential Restaurant Managers.
• Contribute to identifying, developing, retaining, and promoting high-potential, diverse talent within the market.
• Support new restaurant growth and coach new restaurant management teams.
• Execute market business plans and deliver operations excellence.
• Monitor operational trends and adjust operations as required.
• Hold crucial conversations with leadership teams about guest service and employee experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Director