Director of Operations (Multi-Site Medical Practice Manager)
About The Position
Ascension Saint Thomas Urgent Care is looking for a Director of Operations to join their team in the Nashville, TN market. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their 4-6 locations. The Director of Operations will have overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.
Requirements
- 3-5 years of healthcare management experience required
- Urgent or Primary Care experience is preferred
- Working knowledge of work flow and scheduling
- Must be able to maintain a highly structured environment
Responsibilities
- Evaluates patient flow through the center to ensure appropriate utilization of business resources
- Monitor wait times for the center and manage the workflow accordingly
- Identifies opportunities to increase business and scope of services provided by the center
- Ensures high team member morale and a professional, effective, and efficient working atmosphere
- Participates in administrative business operations meetings as scheduled.
- Counsels, disciplines and/or recommends termination of team members as necessary
- Owns the performance results in regards to patient experience, patient volume, financial results and service standards
- Serve as the communication liaison between the home office and all center team members
- Understands work flow and function of all positions
- Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help
- Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health
- Implement the policies and procedures from the Home Office. Follow all operational guidelines
- Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders
- Oversee all team members assigned within your area
Benefits
- Competitive Salary
- Medical, Dental, and Vision Options
- Retirement savings plans
- Continuing Education Reimbursement
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
