Director of Operations

PlanITROI, LLC•Youngsville, NC

About The Position

PlanITROI is a global leader in Reverse Logistics, IT Asset Disposition (ITAD), and Asset Recovery Services for OEMs, retailers, enterprises, educational institutions, and SMB organizations. We are committed to the highest standards of environmental responsibility and data security while changing lives with retired computing devices. By leveraging the circular economy for social good, we transform clients' returned, retired, or idle IT devices, including laptops, PCs, Notebooks, tablets, etc., into re-certified, affordable technology solutions sold directly and through the world’s largest retailers. The Director of Operations will provide strategic and hands-on leadership across all operational functions, including Receiving, Production, Repair, Quality Control, Inventory Management, Parts, Finished Goods, eCommerce Fulfillment, Logistics & Shipping. This leader will own end-to-end operational performance from intake through finished goods and shipment while driving operational scalability, process standardization, inventory control, workforce development, and continuous improvement initiatives. The ideal candidate is a proven operational leader with deep experience scaling high-mix manufacturing, remanufacturing, ITAD, or technology operations environments. They must possess a strong background in Lean operations, production capacity planning, inventory management, workflow optimization, and building high-performing teams of 100+ employees. This role requires a data-driven leader capable of balancing strategic operational planning with daily floor execution in a fast-paced, goal-driven environment. Our business is scaling rapidly, increasing operational complexity across refurbishment, logistics, inventory management, compliance, and customer delivery. As volume grows, we must improve throughput, standardization, inventory accuracy, quality, and operational visibility—without sacrificing customer satisfaction or operational discipline. PlanITROI is seeking a leader who can successfully scale a complex, high-volume refurbishment and logistics operation while maintaining operational excellence across all functions. This role is responsible for driving sustainable growth through process optimization, inventory accuracy, quality control, compliance adherence, workforce productivity, and customer satisfaction. The ideal candidate must be able to balance speed, cost, and operational discipline in a fast-paced environment while implementing scalable systems, standardized processes, and continuous improvement initiatives that support long-term business objectives.

Requirements

10+ years of progressive hands-on operations leadership experience in: Manufacturing, Remanufacturing, ITAD, Reverse Logistics, or High-volume technology operations
Proven experience leading and scaling operations teams of 100+ employees
Strong experience in production capacity planning and workflow optimization
Demonstrated success in improving productivity while reducing operational costs
Experience implementing scalable operational processes and procedures
Deep expertise in inventory management, warehouse operations, and logistics
Experience operating within highly regulated and compliance-driven environments
Strong ERP/WMS systems experience
Six Sigma and/or Lean Manufacturing certification
Microsoft Authorized Refurbisher Program experience desired
eCommerce fulfillment and “Pick & Pack” operations experience
Project Management experience desired
Experience leading operational transformation initiatives
Hands-on operational leadership style (Lead from the Front)
Strong analytical and data-driven decision-making skills
Exceptional communication and leadership capabilities
Strategic thinker with strong execution ability
Proven problem-solving and process optimization skills
Ability to thrive in a fast-paced, high-growth environment
Strong organizational and multitasking abilities
Advanced proficiency in Microsoft Excel and operational reporting tools

Nice To Haves

Microsoft Authorized Refurbisher Program experience
Project Management experience

Responsibilities

Provide daily leadership, coaching, and accountability across all operational departments
Lead a high-volume, high-mix ITAD/remanufacturing operation with a focus on productivity, quality, and scalability
Drive execution against production goals, SLAs, and operational KPIs
Ensure balanced workflow, labor optimization, and rapid issue resolution across departments
Create a culture of accountability, urgency, collaboration, and continuous improvement
Develop, implement, and optimize standardized operational workflows and procedures
Drive Lean Manufacturing, Kaizen, Six Sigma, and 5S initiatives throughout the facility
Identify operational bottlenecks and implement scalable process improvements
Improve throughput, turnaround times, labor efficiency, and production capacity
Partner with leadership to implement automation and system-driven operational workflows
Own inventory accuracy, control, visibility, and material flow throughout the operation
Lead Non-SN & SN inventory management and warehouse operations
Reduce aging inventory, awaiting parts queues, and operational delays
Lead parts forecasting and demand planning to ensure uninterrupted production flow
Ensure ERP/WMS system integrity and inventory reporting accuracy
Lead Quality Control operations to ensure all finished goods meet or exceed client and company standards
Ensure operational compliance with: R2V3, ISO 9001, ISO 14001, NIST, NAID
Maintain audit readiness, documentation integrity, and process adherence
Drive root cause analysis and corrective action initiatives
Develop and manage operational dashboards and KPI reporting
Track and report metrics including Units received, Production output, Repair status, Untested inventory, Aging inventory, Awaiting parts, Finished goods, Shipping performance
Provide timely operational reporting to executive leadership and corporate clients
Use data-driven decision-making to improve operational performance
Build, lead, coach, and develop a highly-performing Operations and Production team of 100+ employees
Mentor frontline leaders and create succession planning initiatives
Drive employee engagement, accountability, and performance management
Foster a culture focused on safety, teamwork, operational excellence, and continuous learning
Partner closely with Sales, eCommerce, Supply Chain, Client Services, and Executive Leadership
Align production output with customer demand and client specifications
Support strategic growth initiatives and operational expansion plans