Director of Operations

THE JAY GROUP INC • Houston, TX

8d • Onsite

About The Position

Jay Group is looking for a Director of Operations who will manage all activities related to fulfillment operations and participates in leading the development of company services at our facility in Houston, TX. We are an industry-leading provider of warehouse inventory management, e-commerce fulfillment, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Years of experience have allowed us to build and continually evolve in a fast-paced e-commerce industry. Our goal is to manage the back-end details so that our clients can focus on growing their brands and businesses. Looking to be part of a high-energy team at Jay Group? If so, check out what it takes to become a key player:
Embody Jay Group's Core Values: Make it Possible: We excel at overcoming obstacles to ensure success for both our clients and team members. Drive to Innovate: We are dedicated to constant innovation, seeking ways to simplify and enhance our processes. We Win Together: Our success is tied to our collaborative spirit, understanding that we thrive when our clients do. Built on Trust: We maintain a foundation of trust by upholding principles of transparency, integrity, and authenticity.

Requirements

• Must embody our core values, customer first and our customers customer first approach, sustainability goals and be able to manage a team in a fast-paced environment.
• Bachelor's Degree in business, administration, engineering, or other relevant fields.
• Five years minimum of related experience and/or training; or equivalent combination of further education and experience.
• Strong oral and written communication skills
• Ability to motivate and build a strong cohesive team
• Proficient with Microsoft Office Suite: Outlook, Word, Excel and PowerPoint
• Previous experience with a Warehouse Management System is required, Manhattan experience is preferred
• Candidate must possess good organization skills and ability to manage multiple task
• Must be willing to submit a background check.
• Ability to work legally in the United States

Nice To Haves

• Manhattan experience is preferred

Responsibilities

• Be a servant leader who demonstrates the key principles of lean continuous improvement.
• Provide oversight and direction to the workflow of the Warehouse Fulfillment Operations department to ensure they are focused on timely and accurate planning, WM Activities, receiving, inspection, put-away, cycle-counting/inventory control activities, picking and shipping activities, spec pack projects, returns processing, and miscellaneous work order activities.
• Collaborate with other teams to ensure operational success as defined by safely shipping the end customers' orders that are accurate, well packed, on-time -- all in a cost-effective manner. These teams will include WMS planning team, Inventory Control, Engineering, Maintenance, Client Services, IT, Human Resources, Marketing, and Finance.
• Provides input to the development of product/services strategy and research and development of new and emerging products/services offered.
• Establishes production and quality control standards, develops budget and cost controls, and establishes and maintains KPI data relative to all processes in fulfillment operations, ensuring that all obligations are met within requirements.
• Ensures all established costs, quality, and delivery commitments are met.
• Directs daily production activities to obtain optimum production and utilization of Human Resources, space and equipment.
• Oversees fulfillment operations training for the awareness and compliance of all assigned employees with company, government, and customer policies, procedures, and regulations.
• Bring a culture of optimizing safety, cost of fulfillment operations, and continuous improvement/new innovation
• Be genuinely passionate about Jay Group's success and create a similarly motivated team while developing strong relationships with operational counterparts and colleagues on the Management Team

Benefits

• 401K with company discretionary match
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Volunteer Community Service Hours paid by company
• Weekly Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Director