Director of Operations

Crisp Recruit•Woodbridge, NJ

29d•Hybrid

About The Position

The Director of Operations role at Lucosky Brookman LLP is pivotal to our firm's continued success and expansion. This position is designed to bring strategic oversight and cohesion to our operations, ensuring that the firm operates efficiently and effectively. You will play a crucial role in building infrastructure, creating accountability systems, and supporting our dynamic growth trajectory. The impact of this position will be significant, influencing our client service, internal processes, and ultimately, the firm's business results.

Requirements

Proven experience in a senior operations role within a law firm or related legal environment.
Expertise in developing and managing KPIs, data analysis, and presenting actionable insights through dashboards.
Deep understanding of law firm operations, attorney workflows, and sector-specific technology.
Experience in negotiating and managing vendor contracts, ensuring cost-effective service delivery.
Strong executive presence, able to work with demanding personalities, and communicate complex issues clearly.
Familiarity with legal technology and experience leveraging AI for operational efficiency.
Skill in leading cross-functional initiatives and driving change across departments.

Nice To Haves

MBA, JD, or other advanced degree is a plus but not required. Equivalent experience in legal operations leadership will also be considered.

Responsibilities

Serve as a senior operational partner to the executive leadership team, participating in quarterly strategic planning sessions to translate firm strategy into measurable operational priorities and scalable execution.
Audit and improve existing data systems, creating firmwide KPIs and dashboards for informed decision-making.
Inventory and evaluate vendor relationships, contracts, and operational spending to ensure cost efficiency, vendor accountability, and alignment with firm priorities. Partner with Finance to review operational expenditures, evaluate ROI, and identify cost-saving opportunities while maintaining clear separation from ownership of the Finance function.
Oversee legal technology, technology vendors, inventories, and system utilization while developing policies for AI use, document storage, email retention, and technology governance that improve efficiency while protecting confidentiality and compliance.
Standardize and document SOPs, improve cross-functional workflows, clarify departmental ownership, eliminate operational inefficiencies, and implement scalable processes that support continued firm growth.
Develop plans for crisis situations, ensuring minimal impact on firm operations and client services.
Lead operational initiatives with authority by setting clear priorities, establishing accountability across departments, following through on strategic initiatives, and driving consistent execution throughout the firm.
Serve as the primary operational liaison for senior leadership by consolidating cross-functional information, providing clear executive updates, and reducing the need for leadership to manage day-to-day operational issues directly.