Director of Operations
About The Position
As our Director of Operations, you will oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role provides strategic leadership to key operating departments, with a particular emphasis on Rooms Operations, including Front Office and Housekeeping, while partnering closely with Food & Beverage and Engineering to deliver an exceptional overall guest experience. This role is ideal for a hospitality leader who combines strategic thinking with hands-on leadership and thrives in a fast-paced, lifestyle hotel environment. You will shape the culture, performance, and operational excellence of the hotel. Through strong leadership and collaboration, you will drive guest satisfaction, develop talent, optimize financial performance, and deliver memorable experiences that embody the M Social brand. Your leadership will bring our values to life by fostering innovation, accountability, and a culture of excellence.
Requirements
- Passion for hospitality and delivering exceptional guest experiences
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced and dynamic environment
- Solutions-oriented mindset with strong attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Proven leadership experience in hotel operations or a related hospitality environment
- Demonstrated ability to drive operational performance, accountability, and team engagement
- Strong decision-making and problem-solving capabilities
- Experience managing departmental budgets, forecasting, labor productivity, and revenue goals
- Strong background in Rooms Operations, including Front Office and Housekeeping leadership
- Ability to lead through change, innovation, and operational growth
- Strong knowledge of Front Office, Housekeeping, and Food & Beverage operations
- Experience managing multiple departments in a full-service hotel environment
- Demonstrated experience leading Rooms Operations with a strong understanding of guest service standards, occupancy management, housekeeping productivity, and quality assurance
- Strong financial acumen with experience in budgeting, forecasting, and labor management
- Ability to analyze operational metrics and implement strategies to improve guest satisfaction and profitability
- Experience with hotel property management systems and hospitality technology platforms
- Knowledge of quality assurance standards and hotel operations best practices
- High school diploma or equivalent required
Nice To Haves
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
- Equivalent combination of education and relevant experience will be considered
Responsibilities
- Lead and oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and other operational departments
- Foster a culture of accountability, collaboration, and service excellence
- Drive operational consistency and execution aligned with brand standards
- Build and sustain a high-performing and engaged leadership team
- Ensure exceptional guest experiences and operational efficiency throughout the property
- Monitor service delivery and implement continuous improvement initiatives
- Maintain quality assurance standards and operational compliance
- Lead departmental leaders in achieving service and performance goals
- Support hotel opening activities, operational readiness, and team integration
- Champion a guest-centric culture rooted in passion for hospitality
- Resolve guest concerns and identify opportunities to elevate service
- Monitor guest feedback and implement action plans to improve satisfaction scores
- Create memorable and personalized experiences for guests
- Partner closely with Sales & Marketing, Finance, Human Resources, Engineering, and Revenue Management teams
- Promote open communication and cross-functional collaboration
- Support a culture built on respect, accountability, and operational excellence
- Recruit, coach, and develop department leaders and employees
- Provide feedback, recognition, and growth opportunities
- Develop succession plans and strengthen leadership bench strength
- Foster a culture of engagement and continuous learning
- Manage departmental budgets, forecasting, labor productivity, and expense controls
- Drive revenue optimization and profitability
- Analyze financial and operational performance metrics
- Identify opportunities to improve efficiency and enhance the guest experience
- Partner with the General Manager to achieve strategic business goals
- Ensure compliance with company policies, safety standards, and regulatory requirements
- Maintain operational excellence and quality assurance standards
- Uphold a culture of accountability and continuous improvement
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
