Director of Operations

SEQUIUM ASSET SOLUTIONS LLC • St. James, MO

2d • Onsite

About The Position

We are looking for a strategic and driven Director of Operations to join our leadership team in Jamaica. As a leader in the Accounts Receivable Management (ARM) space, we are seeking a visionary professional to spearhead our local operations, focusing on department growth, competitive performance, and the mentorship of our Collection Managers. This role reports directly to the COO and is designed for a high-performer with the ambition to transition into a VP of Operations role quickly.

Requirements

• Expertise in the regulatory landscape, including comprehensive knowledge of FDCPA, UDAAP, GLBA, and FCRA.
• Deep understanding of state regulations and local Jamaican governmental/regulatory requirements.
• A minimum of 8 years of relevant experience in collections operations.
• At least 3 years in a senior leadership capacity, with a proven track record of managing multi-functional teams, daily operations, and capacity planning.
• Demonstrated success in budget management and meeting high-level strategic goals.
• A strong desire to scale operations and advance into a VP of Operations role.

Responsibilities

• Coaching and developing Collection Managers to ensure they reach their full potential.
• Managing department staffing levels to meet client demands and maintaining a competitive edge through rigorous performance analysis.
• Overseeing post-charge-off collections for credit cards, installment loans, DDA, and judgements for fintech partners, debt buyers, and card issuers.
• Actively collaborating with suppliers to provide top-tier results for our clients.
• Ensuring operations remain fully compliant with FDCPA, UDAAP, GLBA, and FCRA.
• Ensuring operations remain fully compliant with state regulations and local Jamaican governmental/regulatory requirements.
• Managing multi-functional teams, daily operations, and capacity planning.
• Budget management and meeting high-level strategic goals.
• Scaling operations and advancing into a VP of Operations role.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed