Director of Operations

New Bedford Research & Robotics•New Bedford, MA

27d•Onsite

About The Position

New Bedford Research & Robotics (NBRR) is a nonprofit innovation center where advanced technology and creative work happen on a downtown campus. We help entrepreneurs advance new products, run education and workforce programs, and support research. Founders, students, artists, and engineers work in the same rooms and use the same machines. On any given day you might see a teenager learning industrial robotics, a marine robotics startup testing a vehicle, an artist in residence making a ceramic bowl with a robot, and an engineer refining a new process. Our campus comprises four buildings on “innovation alley” in New Bedford, and will expand from 15,000 to 33,000 square feet this year when we expand our headquarters. Our home is a legacy site, the old Glaser Glass building, where for many decades people cut and fit glass for this city's cars, houses, and boats. The tools have changed. What happens inside has not: people learning a trade, testing an idea, and finding out whether it works. This new role is coming at a time of growth at NBRR. We are looking for a person who understands NBRR’s mission and vision, and has the experience and operational leadership skills to scale, balance, and innovate. New Bedford Research & Robotics’s programs are designed to stand on their own and to make each other better where they overlap: Industry R&D: aerospace, manufacturing, marine tech, architecture and construction, e-mobility Startups in residence: marine robotics, advanced manufacturing, medical, fashion, data, construction Research: AI, robotics, design, new materials Community: paid internships, a lecture series, artist and designer residencies Education and workforce development: marine robotics, industrial robotics, STEAM NBRR’s staff of engineers, designers, and educators work across all of it, which is how ideas move between a classroom, a startup, and a manufacturer’s research problem. Today we have seven full-time staff, two fractional discipline leaders, 20 to 30 interns a year, and a startup membership on track to reach 25 companies in 2027, alongside partner organizations, universities, and schools. Late fall we will open 18,000 square feet of newly fitted out space. This new position will be the senior operating role at NBRR - focused on orchestrating and systematizing the ecosystem of programs and people that bring our mission to life. Our campus and technology set the stage for NBRR’s team, startups, interns, research partnerships, and community impact. We’re in pursuit of an experienced and vision-driven person who can maintain balance and contribute to growth across our programs.

Requirements

Seven or more years running operations, including at least three supervising people.
Experience running a complex physical site: a building, a plant, a campus, a facility.
Vendors, systems, safety, capital equipment.
A record of building systems that set an organization up for the long term.
Strong people management: setting expectations, coaching, giving feedback, and handling the hard conversation with respect.
The ability to work with a founder or visionary leader.
You can execute someone else’s priority and originate your own, and you do not need every boundary drawn before you will move.
Excellent written and verbal communication with a wide range of people, from an eighteen-year-old intern to a manufacturer’s VP to a city official.
Commitment to New Bedford and the Southcoast. You know this region and the people in it, or you have a clear and specific reason for planting yourself here.
Applicants must be authorized to work in the United States.
CORI and SORI background checks.

Nice To Haves

Background in business administration, nonprofit management, or operations management.
Financial management, budgeting, capital projects, or vendor management.
HR practice: recruiting, onboarding, staff development, performance management, or working alongside outside HR professionals.
Google Workspace, HubSpot, OfficeRnD, or comparable membership, CRM, and project management platforms.
IT systems, data security, and audiovisual equipment, or a track record of managing good vendors in those areas.
Curiosity about robotics, advanced manufacturing, marine technology, and whatever our members are building this month.

Responsibilities

Turn organizational priorities into plans with owners, timelines, and follow-through.
Build and manage the operating team, including a site manager, as we grow.
With the CEO, hold a culture built on clear communication, accountability, collaboration, and honest feedback.
Support our department leaders in delivering their programs.
Serve as first line contact to outside HR, finance, IT, and other providers.
Make sure the way we recruit interns, hire staff, and fill programs reaches the whole community.
Keep HR practice current with our HR partner: policies, documentation, onboarding, and performance conversations.
Build the annual operating calendar, the workflows, and the accountability systems that make follow-through visible.
Evolve and maintain the policies and standard operating procedures a growing organization needs, sized to the organization we actually are.
Own contracts, insurance, risk management, records, and compliance.
Name capacity problems early and bring the staffing, vendor, or process answer.
Own what it feels like to be here. The member experience is the systems plus everything else: how fast someone gets an answer or whether a new member knows five people by their second week.
Make sure our 20 to 30 interns a year continue to have a home that is well-run so they can have a genuinely transformative experience here. They contribute to research and operations, and they are part of the work rather than adjacent to it.
Support relationship building with community members and partner organizations, coordinating with the CEO and our organizational leaders.
Run the four-building, 33,000 square foot campus, located next to the downtown cultural district, a $2B deep water port and the new rail station for the train to Boston.
Set the facility practices that keep the place efficient, safe, secure, well used, and earning revenue.
Oversee IT, capital equipment, and building systems, along with the service agreements behind them.