Director of Operations in Placencia, Belize

Remington Hospitality•Dallas, TX

8d•Onsite

About The Position

We are seeking an experienced hospitality leader to oversee all Rooms Division operations and serve as a key member of the hotel’s leadership team. This role is responsible for driving guest satisfaction, operational excellence, team performance, and service standards across Front Office, Housekeeping, Guest Services, and Engineering coordination. The Placencia Resort offers an exceptional blend of beachfront luxury, Caribbean hospitality, and adventure. The resort features spacious guest rooms, suites, and private villas, complemented by an expansive pool with swim-up bar, full-service marina, spa, multiple dining venues, and direct access to the Belize Barrier Reef and the region’s world-class eco-tourism experiences. Ideally situated between the Caribbean Sea and the lush landscapes of southern Belize, The Placencia Resort serves as a premier destination for leisure travelers, corporate retreats, weddings, and unforgettable island getaways.

Requirements

5+ years of hotel or resort operations leadership, with strong experience in Front Office, Housekeeping, or Rooms Division management.
Proven ability to lead teams in a resort or destination setting, with a hands‑on, visible presence on the floor.
Track record of improving guest satisfaction and operational performance using data and action plans.
Strong leadership, coaching, and communication skills; comfortable collaborating with owners and external stakeholders.
Willingness to work a flexible schedule including weekends and holidays based on business needs; ability to live and work full‑time in Placencia, Belize.
Candidates must be fully authorized to work in Belize.

Nice To Haves

Experience with hotel operating systems and guest service platforms preferred.

Responsibilities

Lead daily Rooms Operations: Front Office, Housekeeping, Guest Services, and coordination with Maintenance/Engineering.
Drive guest satisfaction through consistently high service and room standards.
Ensure guest rooms and public spaces meet cleanliness and quality standards and remain in good working order.
Monitor and improve key metrics (guest satisfaction scores, service recovery, productivity, quality audits).
Partner with other departments (F&B, Maintenance, Sales/Revenue) to deliver seamless operations.
Use operational tools and reporting to identify trends and implement action plans.
Champion guest engagement, upselling, and repeat‑stay initiatives.
Build, coach, and develop high‑performing teams, fostering accountability, recognition, and continuous improvement.