Director of Operations

Allied Universal • Boston, MA

21d

About The Position

Allied Universal is hiring a Director of Operations to manage onsite Account Managers across multiple branch security locations and client sites. The Director will help ensure client satisfaction and strong Security Professional performance, drive operational metrics, and deliver high-quality services across healthcare, commercial real estate, government, and hospitality markets. The role follows Allied Universal’s iCARE Leadership approach and emphasizes employee engagement, an exceptional employee experience, and a collaborative workplace.

The Director leads and mentors Account Managers, develops client relationships, oversees service delivery and operational compliance, analyzes performance metrics, and addresses security risks and workplace safety. The role also works with branch leadership to improve financial performance, support revenue growth, control expenses, and grow existing client operations. The position requires experience managing teams and operational goals in a high-volume workforce environment or service industry.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and three years of management experience in a high-volume workforce environment or service industry; or an associate degree in one of these fields and five years of such management experience; or a high school diploma or equivalent and seven years of such management experience.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• At least two years of experience driving operational goals and metrics.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers while fostering accountability.
• Promote an inclusive, collaborative work environment, encourage professional development, and take ownership of succession planning at all levels.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Develop and implement corrective action plans for operational improvement opportunities.
• Oversee Account Managers to deliver high-quality client service in accordance with industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Promote workplace safety by developing action plans to help prevent work-related injuries.
• Work with branch leadership to improve financial performance through budget allocation, revenue growth, reduced non-billable overtime, improved cash collections, and expense control.
• Collaborate with leadership to drive organic growth within existing client operations.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation.

Benefits

• Base wage of $75,000–$85,000, bonus opportunities, auto allowance, and fuel card.
• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Retirement plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Internal advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED