Director of Operations - Property Management

Team Architects • Hammond, IN

19h • $100,000 - $120,000 • Hybrid

About The Position

Vilgar Property Management, a growing full-service property management company managing over 1,000 units in Northwest Indiana, is seeking a Director of Operations. This role is crucial for strengthening systems, developing the team, and creating the operational structure needed for effective scaling. The ideal candidate will bring leadership, accountability, and operational excellence to help build the future of the business. This is an exciting stage for the company where the right individuals can have a significant impact.

Requirements

• 5+ years leading teams in operations, property management, or a high-volume environment.
• Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.).
• Experience overseeing maintenance and vendor coordination.
• Ability to make hard decisions (performance management, enforcing standards).
• Reliable transportation for local site visits in Northwest Indiana.
• Ability to pass background check and drug screening.
• Occasionally lift up to 50 lbs.

Nice To Haves

• Experience with EOS or a comparable operating system.
• Bilingual (English/Spanish).

Responsibilities

• Oversee the day-to-day execution of the Property Management division.
• Lead a team including property management, leasing, maintenance coordination/techs, and VAs.
• Build and enforce Key Performance Indicators (KPIs) across departments.
• Create structure, accountability, and workflow clarity.
• Hire, train, re-train, and terminate team members as necessary.
• Issue performance plans and enforce company standards.
• Run weekly operations meetings.
• Oversee maintenance flow and vendor coordination.
• Monitor work order timelines and completion quality.
• Review financial reports and support budgeting for key clients over time.
• Identify inefficiencies and implement improved systems.
• Serve as the bridge between staff and ownership.
• Maintain limited engagement and oversight across affiliated service divisions (maintenance, lawn care, etc.) to ensure alignment and smooth integration with the Property Management division.

Benefits

• Competitive Salary - $95,000 base + Performance Based Bonus tied to measurable operational outcomes ($100,000-$120,000K On Target Earnings)
• Real Impact - An entrepreneurial seat where your decisions move the business
• Growth Opportunity - An industry with real upside; exposure to real estate investing
• Strong Culture - Not corporate. Not slow. A team that cares about doing it right
• Northwest Indiana Roots - A community-connected company growing in a real market

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed