Director of Operations
About The Position
Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region. We pride ourselves on reliable delivery, technical expertise, and a commitment to helping our customers succeed. The Director of Store Operations is responsible for overseeing the day-to-day operations of Colours, Inc. retail locations, ensuring exceptional customer service, strong operational performance, and consistency across stores. This position provides strategic leadership and direction to store operations while supporting sales, inventory management, employee development, and overall operational efficiency.
Requirements
- Bachelor’s degree in Business Administration, Management, Operations, or a related field preferred.
- Five (5) years of progressive retail, operations, or multi-location management experience.
- Previous leadership experience overseeing multiple locations and/or store managers preferred.
- Experience managing operational performance, budgets, inventory, customer service, and employee performance.
- Automotive, coatings, distribution, or related industry experience preferred.
- Valid driver’s license and ability to travel as required.
- Demonstrated leadership, coaching, and people-management capabilities.
- Comprehensive understanding of retail and multi-location operations.
- Sound business acumen with the ability to analyze operational and financial performance.
- Excellent organizational, problem-solving, and decision-making abilities.
- Effective verbal and written communication skills.
- Proven ability to manage multiple priorities and drive accountability across locations.
- Customer-focused approach with an emphasis on building and maintaining positive relationships.
- Collaborative mindset with the ability to work effectively across departments and all levels of the organization.
- Proficiency with Microsoft Office and the ability to learn and adapt to company systems and technology.
Nice To Haves
- Previous leadership experience overseeing multiple locations and/or store managers preferred.
- Automotive, coatings, distribution, or related industry experience preferred.
Responsibilities
- Provide strategic direction and leadership for retail store operations, including staffing, scheduling, and overall store performance.
- Champion a culture of customer service excellence and ensure employees are equipped to provide an exceptional customer experience.
- Oversee store presentation and merchandising standards to support product visibility and sales opportunities.
- Partner with inventory management to maintain appropriate inventory levels, minimize shrinkage, and support accurate stock replenishment.
- Develop and manage store operating budgets while controlling expenses and maintaining service and operational standards.
- Ensure compliance with company policies, procedures, safety requirements, and applicable regulations.
- Analyze sales, customer feedback, and operational KPIs to identify trends and opportunities for improvement.
- Coach and develop store managers and associates to strengthen performance, accountability, and leadership capabilities.
- Foster effective communication and collaboration between Store Operations and other departments.
- Manage third-party vendor and service-provider relationships to ensure quality and service expectations are met.
- Support receivables management by monitoring customer account activity, minimizing bad debt risk, and maintaining positive customer relationships.
- Identify and implement opportunities to improve efficiency, customer service, and overall store performance.
- Perform other duties as assigned based on business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
