Director of Operations

HEI Hotels and Resorts•Houston, TX

14d•Onsite

About The Position

The Director of Operations will support the General Manager in managing various departments including Rooms, Food and Beverage, Financing, Sales and Marketing, Spa, and Repairs and Maintenance. The goal is to achieve guest satisfaction scores and the operating and financial goals of the owner. This role will also act as the General Manager in their absence. The position is part of the Executive Committee and is expected to contribute to the financial objectives of the hotel. The company is committed to building a diverse and inclusive workplace and encourages candidates with varied experience to apply. Military experience is valued.

Requirements

Minimum 3-5 years of management experience, preferably in both rooms and FandB.
Computer literacy and financial management required.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Able to resolve guest, supervisor, and associate conflicts.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings.
Ensure compliance of brand standard operating procedures and policies.
Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts.
Develop and implement controls for expense management.
Ensure staff is utilizing labor management tools to schedule and control labor costs.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.