Director of Operations
About The Position
The Director of Operations provides strategic and day-to-day operational leadership for a statewide network of community Health Hubs. The role oversees resources, staffing, systems, technology, partnerships, financial performance, electronic health record (EHR) compliance, regulatory standards, and quality initiatives. The Director leads efforts to deliver high-quality patient experiences and align performance metrics with organizational goals and community needs. The position serves as a visible community wellness leader, healthy-lifestyle example, and ambassador for the Health Hubs. It fosters collaboration among healthcare providers, community organizations, local leaders, and residents to advance health outcomes. The role requires frequent travel to rural communities across Tennessee, including regular overnight travel and occasional weekend travel.
Requirements
- Bachelor’s degree in healthcare administration, Business Administration, Public Health, Nursing, or a related field.
- Five or more years of progressive healthcare operations leadership experience.
- Experience managing multi-site healthcare, community health, ambulatory, rural health, or population health operations.
- Demonstrated experience leading teams and managing organizational performance.
- Knowledge of healthcare regulatory requirements and reimbursement models.
- Experience with budgeting, financial analysis, and operational planning.
- Valid driver's license and ability to travel extensively across Tennessee.
- Complete training and certification in both the Motivational Interviewing Certification Program and Health Coaching Certification Program within the first 90 days of employment.
Nice To Haves
- Master’s degree in healthcare administration (MHA), Business Administration (MBA), Public Health (MPH), or a related discipline.
- Experience in rural health, community health, Federally Qualified Health Centers (FQHC), population health, value-based care, or preventative care.
- Telemedicine or virtual care operations experience.
- Experience leading interdisciplinary healthcare teams.
- Project management and process improvement experience.
- Lean, Six Sigma, or quality improvement training.
Responsibilities
- Lead the effective operation of multiple Health Hub locations by optimizing workflows, resource utilization, staff productivity, service delivery, and overall organizational performance.
- Drive financial sustainability through budget management, consistent EHR billing standards, revenue cycle oversight, productivity improvement, operational efficiency, and support for strategic growth and business development initiatives.
- Recruit, develop, coach, and retain high-performing teams while fostering accountability, collaboration, engagement, and servant leadership.
- Represent TennesseeCares and the Health Hubs by building relationships with healthcare providers, referral partners, community organizations, and local stakeholders to expand access, referrals, and community impact.
- Participate in health fairs and community events, which may take place on weekends and evenings.
- Ensure regulatory compliance, quality improvement, patient satisfaction, documentation integrity, preventive service delivery, and population health initiatives.
- Travel extensively to rural communities across Tennessee, including regular overnight and occasional weekend travel.
- Complete the Motivational Interviewing Certification Program and Health Coaching Certification Program within the first 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Director
