Director of Operations
About The Position
As FIS Director of Operations, you will lead a large team, solve complex operational challenges, and ensure projects are executed efficiently and to a high standard. You will connect planning with execution by setting expectations, holding teams accountable, and making decisions that move the business forward. The role calls for proactive, front-line leadership. You will take ownership of operations and team performance, lead General Managers and operational team members in the field, and oversee a high-volume installation team. You will monitor workroom readiness, staffing, schedule integrity, customer communication, installer support, performance metrics, and alignment with revenue goals. You will identify inefficiencies and operational breakdowns, develop corrective action plans, and implement both immediate and long-term solutions. You will also develop action plans across departments, resolve complex customer and operational challenges, improve workflows and consistency, and foster accountability, urgency, and teamwork. The Director of Operations serves as the direct operational voice to the President regarding field conditions, risks, and performance needs. The role offers a company vehicle and phone, insurance benefits, a 401(k) with company matching, and paid time off that increases with tenure. Compensation is $65,000 to $75,000 per year. Floor Interior Services describes itself as a stable, growing company that has provided customer service and installation experiences for over 10 years.
Requirements
- At least 5 years of operations or management experience.
- Proven ability to step into leadership roles and produce results quickly.
- Strong decision-making skills and confidence acting without constant oversight.
- Experience managing teams in fast-paced, high-volume environments.
- Solid understanding of performance metrics, forecasting, and operational efficiency.
- Bachelor’s degree or equivalent experience.
- Valid driver’s license and reliable transportation.
- Availability for rotating Saturday mornings.
- Ability to pass a background check.
Nice To Haves
- Experience in construction or installation environments is strongly preferred.
- Forklift certification; training will be provided if needed.
Responsibilities
- Lead all General Managers and operational team members in the field.
- Take ownership of operations and team performance, including leading and holding accountable a high-volume installation team.
- Monitor workroom readiness, staffing, schedule integrity, customer communication, and installer support.
- Drive accountability through scorecards, inspections, reports, and direct field follow-through.
- Identify operational breakdowns early and create corrective action plans.
- Identify inefficiencies and implement immediate and long-term solutions.
- Develop and execute action plans across multiple departments.
- Resolve complex customer and operational challenges.
- Establish structure, improve workflows, and drive consistency.
- Monitor performance metrics and align operations with revenue goals.
- Serve as the direct operational voice to the President on field conditions, risks, and performance needs.
- Foster a culture of accountability, urgency, and teamwork.
Benefits
- Company vehicle and company-issued phone.
- Health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with up to 6% company match.
- Paid time off that increases with tenure.
- Stable, growing company with long-term opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Director
