Director of Operations

Alpine Lodging Telluride•Telluride, CO

4d•Onsite

About The Position

The Director of Operations provides strategic and day-to-day operational leadership across Alpine Lodging’s short-term rentals and property care divisions. Partners with senior leadership to establish performance goals, manage resources, evaluate results, improve processes, and maintain consistent service standards and accountability across these divisions.

Requirements

4-year college degree or equivalent experience in a related field is required.
Proven ability to plan and manage the operational processes for maximum efficiency and productivity in the hospitality industry.
Excellent written and verbal communication skills.
Exceptional organizational and time management abilities.
Strong problem-solving skills with the ability to multitask effectively.
Keen attention to detail and ability to work independently with minimal supervision.
Professional demeanor, appearance, and conduct.
Customer service experience in the hospitality industry.
Capability to work cohesively with co-workers in a fast-paced team environment across different departments.

Nice To Haves

Top-level hospitality industry knowledge
excellent communication skills
politeness
patience
knowledge of property management software.

Responsibilities

Provide operational leadership and set clear expectations for short-term rentals and property care departments
Partner with senior leadership to define annual and long-term operational priorities, performance targets, and improvement initiatives
Track progress toward operational goals and coordinate across departments to resolve challenges affecting performance
Direct daily operations and performance of the short-term rentals and property care divisions, ensuring property condition, service standards, and efficiency
Oversee key functions, including vendor relationships, purchasing, inventory, development and implementation of operational standards and procedures
Manage contract preparation and execution for new owners
Lead onboarding process of newly acquired properties, coordinating internal teams and vendors to ensure booking and operational readiness
Develop, implement, and regularly evaluate procedures and systems to improve efficiency, service delivery, and consistency
Establish and monitor key performance indicators; take corrective action when performance falls below expectations
Identify recurring inefficiencies and service gaps, implement measurable solutions, and evaluate effectiveness
Partner with senior leadership on operating budgets, staffing plans, and resource allocations
Monitor expenses against budget, investigate significant variances, and develop corrective strategies
Evaluate vendors and resources used to find cost savings without compromising guest experience or operational standards
Ensure departments comply with company policies, procedures, service standards, and applicable regulations, and address any gaps.
Perform other related duties as assigned.