Director of Operations

Millennium Hotels and Resorts•Chicago, IL

2d•$115,000 - $120,000•Onsite

About The Position

The Director of Operations serves as the hotel's senior operational leader and principal second-in-command to the General Manager, providing strategic leadership and oversight of daily hotel operations. This position is primarily responsible for guest-facing departments, including direct leadership of the Front Office and overall guest experience, executive oversight of Food & Beverage operations, and close partnership with Housekeeping to ensure exceptional service delivery and operational excellence. The role also provides coordination and support on Engineering matters that impact guest satisfaction, hotel presentation, and operational efficiency. As a key member of the hotel's leadership team, the Director of Operations is accountable for driving service consistency, operational standards, labor productivity, financial performance, and leader accountability across assigned departments. The position fosters collaboration among department leaders to ensure seamless execution of hotel initiatives, achievement of business objectives, and delivery of an exceptional guest experience in a fast-paced, full-service, unionized hotel environment. The ideal candidate demonstrates strong operational acumen, sound business judgment, a visible leadership presence, and the ability to inspire, develop, and hold teams accountable while maintaining a culture of service excellence, engagement, and continuous improvement.

Requirements

At least 1 year of cooking experience in a fast-paced restaurant
Ability to work well on a team
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of the appropriate table settings and service ware
Ability to remember, recite and promote the variety of food menu items
Ability to transport up to 30lbs through a crowded room on a continuous basis throughout the shift
Familiar with kitchen equipment and tools
Professional, patient, and respectful attitude
Must have a valid Food Handler’s card
Brings a positive attitude and supports the team
Follows all safety guidelines while working
Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail

Nice To Haves

Flexibility to work varied schedules, including evenings, weekends, and holidays

Responsibilities

Lead day-to-day hotel operations while ensuring exceptional guest satisfaction and service delivery.
Direct Front Office operations and oversee the overall guest experience throughout the property.
Provide executive leadership and strategic oversight for Food & Beverage operations.
Partner with Housekeeping and Engineering to maintain exceptional standards of cleanliness, maintenance, safety, and guest comfort.
Conduct operational walkthroughs and department reviews to ensure compliance with brand standards.
Drive continuous improvement initiatives focused on operational efficiency, productivity, and guest satisfaction.
Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence