Director of Operations

EOS•Key West, FL

22d•Onsite

About The Position

Oversees management of hotel personnel to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly scheduling. Ensure effective labor management, creating cost-efficient schedules while monitoring forecast and adjusting to revenues. Coach leadership team on maximizing labor value while minimizing costs. Follow company guidelines for progressive disciplinary action, involving People + Culture team in all steps of process. Ensure proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory. Work with F&B team on daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff. Responsible for satisfactory execution of in-house banquet events. Work closely with Sales team and Banquet lead team member to ensure execution and guest service meet overall guest satisfaction. Step in to assist as needed with banquet event preparation. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services. Develop and maintain inside sales and marketing strategies to drive public relations and overall revenue. Oversee all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting. Work with P+C Leadership to understand state labor laws and proper payment of base wage, tips, service charges, and incentives to staff. Coordinate workflow to ensure a smooth-running operation. Complete employee performance reviews/evaluations as required. Assist team members as needed to promote a positive teamwork environment. All managers are expected to perform any duty of their own employees. Managers should be present on the floor and assisting their teams in all operation needs at peak service times. Work professionally with all third-party vendors and suppliers as a point of contact. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, pillows fluffed). Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces. Oversee reservation management to maximize opportunity for revenue, as well as forecasted blackout dates for holiday reservations etc. Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits. Assist General Manager with additional assigned tasks and projects. Communicate with other managers and staff in a positive, efficient, and friendly manner. Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. Demonstrate a team-focused attitude and encourage collaboration. Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures. Attend meetings and training sessions as required. Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Requirements

5+ years professional hotel leadership experience
High School diploma/GED
Able to complete a satisfactory background check
Available and willing to work flexible hours based on business needs including weekdays, evenings and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for food and beverage
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Ability to remain standing for up to 10 hours
Ability to remain stationary in a desk/meeting environment for up to 8 hours
Ability to walk the property and grounds frequently
Ability to move up and down stairs regularly
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
Ability to visibly survey property areas clearly
Ability to view a digital computer/tablet screen
Ability to work outside seasonally in various weather for up to 8 hours.
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner

Nice To Haves

Bachelor’s degree in hospitality, business, or related field preferred

Responsibilities

Oversees management of hotel personnel including hiring, training, performance reviews, wages, coaching, discipline, termination, and scheduling.
Ensures effective labor management, creating cost-efficient schedules while monitoring forecast and adjusting to revenues.
Coaches leadership team on maximizing labor value while minimizing costs.
Follows company guidelines for progressive disciplinary action, involving People + Culture team.
Ensures proper inventory management and effective ordering, including receiving, storage, organization, staff training, yield management, par levels, and monthly inventory.
Works with F&B team on daily pre-meals/stand-up meetings covering operational focuses, safety, VIPs, specials, F&B education, and guest feedback.
Provides proactive communication of all standards to staff.
Responsible for satisfactory execution of in-house banquet events, working closely with Sales and Banquet leads.
Assists with banquet event preparation, including food and beverage preparation, room setup, AV, bar, and directing rental services.
Develops and maintains inside sales and marketing strategies to drive public relations and revenue.
Oversees all in-house cash revenue and proper cash handling procedures, making cash drops as directed.
Works with P+C Leadership to understand state labor laws and proper payment of wages, tips, service charges, and incentives.
Coordinates workflow to ensure a smooth-running operation.
Completes employee performance reviews/evaluations.
Assists team members to promote a positive teamwork environment.
Managers are expected to perform any duty of their own employees and be present on the floor assisting teams at peak service times.
Works professionally with third-party vendors and suppliers.
Professionally handles guest complaints, solves problems, apologizes/emphasizes, and follows up.
Manages ambiance of environment by surveying guest spaces for appropriate atmosphere (lighting, music, cleanliness, decorations).
Maintains cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces.
Oversees reservation management to maximize revenue and forecasts blackout dates.
Works with payroll department for proper employee hourly rates, performs payroll duties biweekly, and assists with direct deposit setup.
Assists General Manager with additional assigned tasks and projects.
Communicates with other managers and staff in a positive, efficient, and friendly manner.
Demonstrates flexibility to step into any role needed to deliver exceptional service, potentially outside of job description and assisting other departments.
Demonstrates a team-focused attitude and encourages collaboration.
Understands and uses safe work practices, including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Attends meetings and training sessions as required.
Complies with all policies outlined in the Handbook, Property Supplement, or otherwise issued, including time and attendance, uniform and dress code, anti-harassment, and substances in the workplace.