Director of Operations

Campus • New York, NY

44d • $170,000 - $190,000 • Hybrid

About The Position

Campus is seeking a Director of Operations to lead and enhance critical operational functions, with an initial focus on Financial Aid and the student financial experience. This role involves optimizing daily operations, resolving bottlenecks, and designing scalable processes to improve both student and staff experiences. The ideal candidate is an operator who can improve and scale an existing function, identifying bottlenecks, collaborating with Product and Engineering, developing managers, and refining systems and processes. This role is for someone who enjoys making an already functional operation significantly better through data, operational judgment, and cross-functional partnerships.

Requirements

• 8+ years of progressive operations leadership experience, including leading managers and improving complex operational functions through periods of growth, increasing scale, and organizational change.
• Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
• Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
• Experience partnering closely with Product and Engineering to implement technology-enabled operational improvements.
• Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree required.

Nice To Haves

• Advanced degree a plus.

Responsibilities

• Partner with Financial Aid leaders and cross-functional stakeholders to improve and scale critical student-facing operations.
• Serve as a strategic advisor to the COO on operational risks, opportunities, and resource planning.
• Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
• Improve existing workflows, identify operational bottlenecks, and implement scalable processes that increase efficiency, quality, and team effectiveness.
• Create and maintain SOPs that keep cross-functional teams (Admissions, Registrar, Student Success, Financial Aid, Product, etc.) aligned and consistent in how student-facing processes are executed.
• Partner closely with Product and Engineering to design, implement, and drive adoption of technology-enabled operational improvements.
• Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
• Flex into new operational areas over time as Campus continues to scale.

Benefits

• Base salary $170,000 - $190,000 + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays
• In-office lunches for our NY Office
• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact

What This Job Offers

• Job Type: Full-time
• Career Level: Director