Director of Operations - Hampton Roads

City Wide Facility Solutions•Virginia Beach, VA

1d•Hybrid

About The Position

City Wide Facility Solutions is seeking a Director of Operations to join their successful team in Hampton Roads. This role is ideal for a B2B sales or account manager with a proven track record of success in building and managing sales/account management teams, who thrives in a performance-driven culture. City Wide is a leader in the building maintenance industry with a mission to create a ripple effect by positively impacting the community and a vision to be the first choice for clients, contractors, and employees. The company values community, accountability, and professionalism, offering a high-energy, collaborative, inclusive, and fun work environment.

Requirements

5+ years of experience in a sales, account management, or operations role with increased responsibility.
Demonstrated track record of success managing a sales and/or account management team.
Ability to communicate effectively with others using the spoken word.
Ability to communicate in writing clearly and concisely.
Ability to effectively build relationships with customers and co-workers.
Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Utilize available email and technology whenever possible so you don’t waste time physically looking for someone to answer your question. Don’t spend hours trying to figure it out yourself if someone can help.
Must be able to effectively handle multiple tasks.
Have everything labeled and in its place.
Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the “big picture” and prioritize your work accordingly. Ask why we do things so that you can improve the system.
Ability to deal with others in an antagonistic situation.

Responsibilities

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support clients.
Achieve annual revenues and profits, manage expenses, Independent Contractor (IC) margins, manage temporary labor (if applicable), and meet/exceed overall financial management of the operations of services offered.
Identify, hire, and train all operational employees, including FSM’s and Night Managers.
Develop and maintain positive client relationships and achieve client retention above 90%.
Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
Ensure ICs are compliant with requirements to service City Wide clients and meet clients’ scope of work.
Promote and drive cross-selling opportunities with the sales team and drive non-janitorial services.
Participate in all new client starts for the duration of the new start.
Ensure building inspections are completed, followed-up with, and all client data is maintained in CRM.
Ensure people development by completing all 60-day reviews, Level 5 meetings, and annual reviews with operational employees.
Work in the field with FSMs each week and participate as backfill to the FSM as needed.
Travel within the market, up to 50%.