Director of Operations

Crisp Recruit • Islandia, NY

25d • $120,000 - $150,000 • Onsite

About The Position

The Director of Operations role at RGLZ Personal Injury Law is pivotal to advancing the firm’s mission of delivering justice to those harmed by negligence. This is a transformative position, aimed at enhancing operational efficiency and aligning business practices with strategic growth goals. This executive will be the cornerstone in creating streamlined processes, allowing attorneys to dedicate their focus to client advocacy and case management.

Requirements

• Demonstrated leadership in operational management and business improvement.
• Proven ability to standardize processes and foster organizational discipline.
• Experience in creating meaningful metrics and reporting systems.
• Competence in evaluating and implementing technology and AI solutions.
• Strong skills in engaging with leadership and driving consensus.
• Experience in managing and implementing organizational change.
• Ability to assess complex scenarios and provide actionable insights.
• This role is based onsite in the Long Island, NY market, with regular in-office presence expected.

Responsibilities

• Lead the integration and professionalization of the firm's business practices.
• Identify and implement consistent operational processes across departments.
• Help define practical, meaningful metrics and reporting systems that fit a high-value personal injury practice, improving visibility, accountability, and consistency without creating unnecessary administrative burden.
• Assess and implement technology solutions, including AI, to improve efficiency.
• Standardize use of CloudLex, improve data entry consistency, and build reliable reporting so leadership can trust operational metrics.
• Serve as a credible operational counterpart to marketing vendors, help leadership evaluate marketing investments and recommendations, and support growth initiatives tied to brand expansion and referral relationships.
• Strengthen operational accountability, role clarity, and administrative workflows while partnering with internal staff on HR-related processes.
• Learn the firm’s current operations, identify practical opportunities for improvement, and help turn agreed-upon initiatives into clear action plans with follow-through.

Benefits

• Competitive Compensation: Target salary range of $120,000–$150,000, with flexibility for exceptional candidates.
• Additional Benefits: Details will be discussed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed