Director of Operations

Hersha Hospitality Management LP•Santa Fe, NM

26d

About The Position

The Director of Operations supervises and manages hotel departments and oversees hotel operations as directed. The role supports the General Manager with budgeting, forecasting, reporting, guest satisfaction, accounting oversight, sales strategies, and day-to-day operational performance. The potential career path is General Manager, Area General Manager, and Regional Director of Operations.

Requirements

Intermediate knowledge of overall hotel operations.
Associate or Bachelor’s degree preferred.

Nice To Haves

Associate or Bachelor’s degree.

Responsibilities

Interview, select, train, schedule, coach, and support associates to ensure performance meets established brand or hotel standards and HHM core values.
Oversee hotel departments to ensure guests receive an optimal level of service and hospitality.
Assist the General Manager with forecasts and reports, and with developing, implementing, and monitoring the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staffing.
Monitor guest satisfaction scores and brand standards and work to improve departmental and overall guest satisfaction.
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
Coordinate with the corporate accounting department to oversee payroll functions.
Ensure internal audit standards are met.
Work with sales staff to discuss and implement strategies to improve occupancy and revenue.
Monitor and maintain front office systems and equipment for optimum performance.
Serve on the hotel’s safety committee.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Perform other duties as requested by management.