Director of Operations

Archer (Lodgeworks)•Mc Lean, VA

28d•$90,000 - $100,000•Onsite

About The Position

LodgeWorks is actively hiring for a Director of Operations. LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Requirements

A team player with a heart for hospitality.
Entrepreneurial at heart and innovative in mind.
A long-term thinker.
Customer-focused, with guests, clients and employees at the forefront of your thinking.
Nimble and able to adapt to change quickly.
Committed to sharing and togetherness and value the family mindset of our organization.
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
An excellent communicator.
Naturally curious and value listening to solve problems.
Comfortable following directions, guidelines and work objectives.
Capable of exerting up to 40 pounds of force occasionally.
Capable of standing for an entire shift or for an extended amount of time.
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
Eager to be part of a great work culture and team.
Required to have or obtain NYC FLSD Certification. (NYC only)
Required to have NYC Food Handlers Protection Certification (NYC only)

Nice To Haves

Practiced, with five years’ related experience in hospitality or a service industry.

Responsibilities

Leading, supervising and managing the overall operation of the property in conjunction with the General Manager (GM).
Providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing suite revenue and occupancy.
Assisting the GM in day-to-day operations of the hotel and acting manager in the GM’s absence.
Interviewing, selecting, training, scheduling, coaching and supporting associates, ensuring that they perform in accordance with established brand and hotel standards and consistent with LodgeWorks’ core values.
Overseeing hotel departments to ensure that the optimal level of service and hospitality are provided to guests.
Overseeing the property accounting functions, including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
Touring and visually inspecting the property on a daily basis. Monitoring cost control, property condition, cleanliness, quality of asset and service throughout the property.
Maintaining regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to the needs of the hotel.
Acting in the capacity of Manager on Duty in their absence.
Maintaining current licenses and permits as prescribed by local, state and federal agencies.
Overseeing vendor and personnel contracts throughout the hotel.
Checking all guests in and out in a confident, professional and personalized manner.
Ensuring compliance of brand standard operating procedures and policies.
Maintaining and updating personnel and payroll records in compliance with LodgeWorks’ policies and procedures.
Preparing and submitting all reports to the GM and corporate management as requested and according to scheduled due dates.
Ensuring the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Being familiar with all LodgeWorks and brand polices and hotel rules, as well as hotel terminology.
Ensuring guest privacy and security by correctly following LodgeWorks procedures.
Ensuring that all staff report to work as scheduled; documenting any late or absent employees.
Remaining calm and alert, especially during emergency situations and heavy hotel activity, serving as a role model for the team and other associates.
Conducting monthly one-on-one meetings, as well as departmental meetings.
Providing a safe working environment in compliance with OSHA and MSDS.
Monitoring, directing and coordinating effective sanitation, cleanliness and organization efforts in food and beverage operating areas.
Assisting and approving department manager scheduling based on forecasted occupancy.
Fostering professional working relationships and promoting open lines of communication with managers, employees and other departments by scheduling regular meetings.
Proactively addressing guest concerns by ensuring appropriate, accessible and convenient amenities and service offerings.
Supporting assigned departments to achieve financial and business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management.
Knowing, maintaining and communicating hotel emergency procedures; informing and assisting guests and operations in emergencies.
Identifying operational performance, productivity and efficiency gaps and developing measures to correct those deficiencies.
Assisting in any other task or duties as requested by management.