DIRECTOR OF OPERATIONS
About The Position
Be a part of an organization that is dedicated to health equity for all. As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient’s ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community. Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference? EIHC is seeking a full-time Director of Operations dedicated to serving the needs of our community.
Requirements
- Proven ability to lead people, manage competing priorities, and drive operational results in a healthcare environment.
- Strong analytical, problem-solving, communication, and relationship-building skills.
- Demonstrated ability to lead change, improve processes, and gain buy-in from diverse teams.
- Comfortable using data, technology, and operational tools to support decision-making.
- Strategic mindset with the flexibility to adapt to changing priorities and organizational needs.
- Commitment to patient-centered care and serving the community.
- Progressive leadership experience in a healthcare setting.
- Knowledge of Community Health Centers/Federally Qualified Health Centers.
Nice To Haves
- Master’s Degree in Nursing, Business, Healthcare Administration or related field preferred.
- At least 5 years of leadership experience in a clinic setting preferred.
- Lean Six Sigma certification (Green Belt or higher) preferred. Candidates with equivalent training and proven process improvement experience will be considered.
Responsibilities
- Report to and partner with the Chief Clinical Officer to provide strategic and operational leadership across assigned clinical and administrative departments.
- Lead and mentor departmental leaders in setting goals, improving performance, developing teams, and ensuring efficient, high-quality, patient-centered operations.
- Ensure operational excellence by maintaining optimized workflows and identify opportunities to improve efficiency, access, communication, and the patient experience.
- Use data and key performance indicators to evaluate performance, identify barriers, and drive measurable results.
- Lead process improvement and change initiatives, fostering a culture of continuous improvement and accountability.
- Collaborate with Quality, Finance, Human Resources, and other organizational leaders to ensure operational decisions support EIHC’s strategic priorities, regulatory requirements, and mission.
- Identify operational challenges and develop practical, sustainable solutions that balance patient needs, employee experience, financial stewardship, and organizational priorities.
- Participate in strategic planning and organizational initiatives that support EIHC’s growth and long-term success.
Benefits
- Guaranteed Annual Salary
- 4 Weeks of Paid Time Off
- 9 Paid Holidays
- 2 Floating Holidays
- Health Insurance - Plan Options Start at $1.00 Per Pay Period
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts - Medical and Dependent Care
- Health Savings Account
- 100% Employer Paid Basic Life and Long-term Disability Insurance
- Volunteer Life Insurance
- Short-Term Disability Insurance
- 401(K) (4% Employer Match and 100% vested from Day 1)
- Employee Clothing Allowance
- Employee Assistance Program
- Gym Membership Discount to the Midwest Athletic Club
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
