Director Of Operations| Luxury High-Rise Residences- Millenium Tower

Action Property Management•San Francisco, CA

2d•Onsite

About The Position

The Director of Operations is responsible for overseeing the day-to-day operations of Millennium Tower, ensuring seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service. This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
Forbes 4-5 star hospitality background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving skills.
Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
Ability to work flexible hours including weekends and holidays.
Proven success leading large teams in high-touch luxury service environments.
Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
Strong financial management skills with experience overseeing large budgets ($7M+).
Extensive experience coordinating complex capital projects, repairs, and long-term planning.
Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
Strong analytical, problem-solving, and decision-making abilities.
Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
Minimum of a CMCA.
Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Nice To Haves

Forbes service training and experience maintaining Forbes standards.
Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
Experience maintaining Forbes service standards and luxury guest experience programs.
PCAM preferred.
M100 and CMCA certificates are desired

Responsibilities

Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
Lead and develop a high-performing team, providing training, coaching, and performance management.
Ensure a consistently high level of guest satisfaction through exceptional service delivery.
Develop and manage operational budgets.
Oversee vendor relationships and contracts to optimize costs and service quality.
Develop and implement emergency response plans and procedures.
Ensure compliance with all applicable regulations and safety standards.
Oversee renovation and improvement projects.
Other duties as assigned