Director of Operations

Valet Living • Roswell, GA

8h • $85,000 - $105,000

About The Position

Valet Living is looking for a Director of Operations who’s ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Requirements

• Experience: Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
• Proven Leadership: Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
• Industry Expertise: Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
• Financial Acumen: Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
• Project Management: Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Analytical & Data-Driven: Strong background in using business analytics to inform decision-making and drive operational improvements.
• Technology Proficiency: Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
• Education: Bachelor’s degree preferred.
• Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.

Responsibilities

• Lead High-Impact Teams: Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic Leadership: Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial Stewardship: Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource Planning & Agility: Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive Operational Excellence: Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client Partnerships: Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent Development: Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching—to build high-performing teams and strong leadership pipelines.
• Business Growth: Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & Inventory Management: Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & Compliance: Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees