Director of Operations

PROTECH MEDICAL LLC•Columbia, TN

3d•$65,000 - $100,000

About The Position

General Expectations • Regular, reliable and predictable attendance. • Comply with all applicable Company policies, procedures, and protocols.

Requirements

Bachelor’s Degree in business, marketing, communication, or a related field
Minimum of 2 years experience in a leadership position within a business
Strong organizational and communication skills required
Effective verbal and written communication skills.
Proficient in applicable Microsoft Office Suite
Strong analytical skills and experience interpreting a strategic vision into an operational model.
Knowledge of finance, accounting, budgeting, and cost control.
Ability to analyze financial data.
Willingness to work a flexible schedule and travel as deemed necessary, 50+%.
Must carry personal liability car insurance with a minimum limit of $100,000.
Courteous customer service (inward and outward)
Must love helping people (inward and outward)
High level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted

Nice To Haves

Experience in DME industry a plus but not required

Responsibilities

Develop and maintain working knowledge of current products and services offered by ProTech Medical and all applicable federal, regulatory, or governmental regulations.
Analyzes KPIs to assess business performance and work with leadership to implement improvements and suggest alternatives to managing data
Institutes best practices and guides implementations utilizing business acumen, experience, and relevant technology.
Ensures all business needs are met including filling gaps in staff coverage, adding feedback and recommendations on equipment or business needs, and evaluating business practices.
Collaborate with Human Resources Director to ensure open positions are filled timely and with qualified individuals.
Assist in the interviewing and hiring of all staff related to logistics, purchasing, warehouses, delivery technicians, mobility specialists, and cpap techs.
Responsible to manage and oversee logistics (delivery drivers and techs), PAP (sleep) techs, Power affiliated employees, and inventory.
Manage market expansion by identifying facility locations, assisting in negotiating lease agreements, overseeing new facility launches (inventory/equipment purchasing, vendor setup, etc.) and manage ACHC compliance for locations
Assistance with P&L management, expense control, and budgeting responsibilities.
Manage/coordinate/follow up on the location launch shared OneDrive doc. This will include direct responsibly to procure certain items and communication to appropriate parties for other items.
Order and/or oversee the ordering process for all staff needs such as computers, phones, monitors, etc.
Oversight on Brightree WIPs in scope for you managed departments
Accountable for content and accuracy of all reporting that is created and distributed based on operational processes and departments through excellent supervision of reporting.
Firm grasp of equipment ordering, inventory and policies in order to provide supervision to and oversight of operational and logistics functions of ProTech and associated companies.
Assist with management of cost of goods, inventory, and maintenance processes for all PAP/DME/O2 products at each location.
Audit service and repair processes and weekly/monthly orders.
Oversight of inventory and equipment reporting for efficient overall company operation, identifying areas of improvement and formulating action plans to correct.
Assist with vendor relationships and pricing including setting up in Brightree.
Manage costs of labor, including schedules, overtime, and labor allocation per given budgets.
Must become expert at software (Brightree, CRM, Sharepoint, power BI, etc.) used to manage ProTech and associated companies.
Responsible for employee performance and evaluation of all direct reports and all employees within reporting structure. Plan, assign and review work of staff to ensure that group objectives are met. Hire, train, develop and manage staff to ensure that a qualified staff exists to meet group objectives.
Be available as back up support for team at all times
Collaborate with other leaders in Protech/Affiliated Organizations and support their vacancies and create KPI’s and power BI data to help them manage their departments/team members
Assist with acquisition and onboarding of new companies to help minimize disruptions in business
Management of Resupply fulfillment with VGM and in house
Management and oversight of apacetha for organization
Responsible to manage and oversee company auto fleet and make sure repairs/maintenance are completed per company policy
Oversight of phone system within organization and associated updates as needed to create exceptional customer experience for referral partners and patients with associated reporting
All other duties as assigned