Director of Operations (DOO)
About The Position
Veritas Legal Plan, Inc. is seeking a hands-on leader with a strong operational mindset and a passion for driving efficiency and quality to join their team as the Director of Operations (DOO). Veritas Legal Plan, Inc. is a client-focused legal plan company that partners with debt relief providers to support consumers facing unsecured debt litigation. Operating similarly to a legal protection or insurance-style service, Veritas helps ensure clients have access to legal support and guidance when creditors pursue legal action. The team is driven by professionalism, compassion, accountability, and innovation. They believe that behind every account is a person navigating financial stress, and they are committed to creating a supportive experience for both clients and employees. Through collaboration, operational excellence, and technology-driven solutions, Veritas Legal Plan fosters a fast-paced environment where team members are empowered to contribute ideas, grow professionally, and make a meaningful impact every day.
Requirements
- At least 4 years of full-time, substantial operations experience with progressively increasing responsibilities
- Knowledge of the debt relief industry regulations and operational guidelines
- At least basic to moderate knowledge of civil litigation process, verbiage, documents, and court system behavior
- Knowledge of federal consumer protection rules and regulations savvy, including but not limited to FDCPA and TCPA is a must
- Familiarity with legal terms, conditions, and language
- At least 2 years of full-time experience supervising management staff
- Bachelor’s degree in any related field
- Ability to self-educate on industry and internal procedure and compliance
- Well-versed in modern technology and software
- Experience in strategic planning and execution
- Skill in examining and re-engineering operations and procedures
- Ability to communicate publicly and address groups
- Ability to develop and deliver presentations
- Willingness to work a flexible schedule and travel
- Excellent critical thinking, strategic decision-making, and sound judgment
Nice To Haves
- Project Management Professional (PMP) considered
- MBA preferred
- Experience within a professional services environment is strongly preferred, including law firms, financial services companies, the debt relief industry, or similar businesses that operate within structured compliance and risk-management frameworks.
- Demonstrated history of successfully managing direct reports within a growing organization and leading teams through operational growth and process improvement initiatives.
Responsibilities
- Direct the design and implementation of procedural strategies, plans, policies, and processes suggested by operational management and staff, to include the consistent revision of existing standards and work manuals
- Fully responsible for all operational structures
- Assessing and enhancing company positioning to guarantee company proficiency, market dominance, and brand positioning
- Including internal and external risk management and recalibration
- Overseeing proprietary CRM by working directly with operational leadership and contracted programmers to modify and improve company software to both simplify the employee experience, and continuously move towards internal and external automation
- Head all special projects and requests for software improvements and/or updates
- Collaborate with the Accounting Department to ensure cost-effective resource management and the periodic review of fee structures, payment processing procedures, and related operational system
- Participate in regular meetings with executive leadership, including the Compliance Director, Business Developer, Chief Financial Officer, and Chief Executive Officer, to discuss strategic initiatives, partnerships, operational improvements, and departmental objectives
- Work closely with Human Resources to ensure employee policies, work environment, safety, rules, benefits, payroll, departmental shifts, etc. continue to operate in the best interest of both the company and its staff
Benefits
- 401(k) with employer match
- Health insurance
- Dental insurance
- Paid time off (PTO)
- 7-10 Paid Holidays
- Quarterly bonus opportunities based on company performance and profitability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
