Director of Operations

Cheryl C Perez Brands • Dublin, CA

14h • Hybrid

About The Position

The Director of Operations is responsible for running the day-to-day operating engine of Omatochi. This role ensures that intake, client services, scheduling, support, and operational compliance functions work together smoothly, predictably, and at scale. The Director of Operations brings structure, accountability, and discipline to execution so teams can deliver high-quality services without reliance on constant escalation or heroics.

Requirements

• Minimum 8 years of operations leadership experience
• Experience managing multi-team service delivery environments
• Proven success implementing KPI-driven operating rhythms
• Strong written communication and executive-level follow-through
• Operational leadership and execution discipline
• Systems thinking and process optimization
• Data-informed decision making
• Strong people leadership and emotional intelligence
• Calm, decisive leadership under pressure

Nice To Haves

• Healthcare, home health, ECM, or care management experience
• Experience in regulated or compliance-sensitive environments
• Familiarity with EHRs, ticketing systems, and HRIS platforms

Responsibilities

• Lead daily operations across Intake & Authorizations, Client Services (CS and ECM), Scheduling, Support Desk, and operational compliance.
• Ensure work flows cleanly across teams with clear ownership and documented hand-offs.
• Identify and resolve operational bottlenecks that impact service quality or team capacity.
• Establish and run a weekly operating cadence with written reporting, KPI review, and follow-through.
• Hold managers accountable for performance, documentation, and execution against defined expectations.
• Ensure decisions are documented, tracked, and completed.
• Partner closely with Revenue Operations leadership to ensure operational readiness for billing and cash conversion, without owning revenue execution.
• Work with People Operations to signal staffing needs and operational capacity constraints.
• Coordinate with Clinical & Compliance leadership to support audit readiness and quality standards.
• Serve as the escalation point for cross-team operational issues.
• Proactively identify risks and surface them with data-backed recommendations.
• Maintain operational stability during periods of growth or change.

Benefits

• medical, dental, and vision coverage
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed