Director of Operations

Seamless FM • , (Multiple States)

27d

About The Position

Seamless FM is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This hands-on leadership role involves developing teams, managing service providers, and resolving complex issues across multiple clients, sites, or markets.

Requirements

• At least 8 years of experience in facilities management, field services, property services, or a related operations environment.
• At least 3 years of experience leading teams, including performance management and coaching.
• Experience overseeing services across multiple clients, sites, or markets.
• Proven ability to manage vendors or contractors and resolve complex service issues.
• Experience developing operational processes, measuring performance, and managing budgets.
• Strong leadership, communication, and decision-making skills.
• Proficiency with work order systems, reporting tools, and Microsoft Office or Google Workspace.

Nice To Haves

• Bachelor’s degree or equivalent relevant experience.

Responsibilities

• Lead daily operations across assigned accounts and service locations.
• Establish standards for work order response, scheduling, quality, documentation, and issue resolution.
• Manage, coach, and hold operations team members accountable for results.
• Oversee service provider onboarding, performance, and escalations.
• Partner with Account Managers to address client needs and improve service delivery.
• Track response times, completion rates, service quality, and other operational measures.
• Identify process gaps and implement improvements that support growth.
• Plan staffing and service capacity and monitor operational costs.
• Take ownership of urgent or high-impact issues through resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed