Director of Operations
About The Position
CityBus is seeking a strategic and steady leader to provide leadership and direction for its transportation operations. As a member of the senior leadership team, the Director of Operations will lead fixed-route and demand-response service, develop and support a strong operations leadership team, oversee staffing, scheduling, budget, performance, and resource decisions, and collaborate across the organization to strengthen service delivery. This role also serves as a trusted operational partner to the CEO and Board, bringing insight, recommendations, and practical solutions that advance CityBus’s mission. The ideal candidate is a leader who takes pride in turning complex, fast-moving operations into reliable service, enjoys developing managers and supervisors, sets clear expectations, and helps teams grow in accountability and confidence. They can make sound decisions when conditions change and are energized by using data, frontline insight, and strong partnerships to create safer, more efficient, customer-focused operations.
Requirements
- Bachelor’s degree in Operations, Logistics, Business Administration, Public Administration, Transportation, or a related field; an equivalent combination of education and progressively responsible experience may be considered.
- At least seven years of progressively responsible experience in transit or transportation operations, including significant leadership and supervisory responsibility.
- Must meet agency standards for motor vehicle licensing, drug screening, criminal background clearance, and ongoing random drug and alcohol testing as a safety-sensitive employee.
Nice To Haves
- Public transit experience is strongly preferred.
Responsibilities
- Provide leadership and direction for transportation operations.
- Lead fixed-route and demand-response service.
- Develop and support a strong operations leadership team.
- Oversee staffing, scheduling, budget, performance, and resource decisions.
- Collaborate across the organization to strengthen service delivery.
- Serve as a trusted operational partner to the CEO and Board, bringing insight, recommendations, and practical solutions that advance CityBus’s mission.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
