Director of Operations - Typhoon Texas Austin

PYEK•Pflugerville, TX

4h•Onsite

About The Position

Under the guidance of the General Manager (GM), the Director of Operations oversees all operational responsibilities (and assigned vendor partnerships) for the waterpark, including all department safety, training and compliance responsibilities, as well as ensure all In-Park-Entertainment (IPE) events are executed with excellence for Typhoon Texas Austin Waterpark. Must demonstrate operational and leadership aptitude to support their team to meet with excellence all guest experience expectations as well as all company goals and KPI’s.

Requirements

Must be able to work in warm/humid settings and hot/humid weather for outdoor waterpark environments.
Must be able to stand and walk for extended periods of time.
May occasionally be required to bend, stoop, kneel, reach, climb, or balance.
Must be able to work weekdays, weekends, nights, and holidays while exposed to all types of weather.
Must be able to multi-task and be flexible in a fast-paced environment.
Proficient in Microsoft Office as well as basic computer skills and app-based technology.
Able to obtain the following certifications: OSHA-10 Certification, CPO/AFO Certification, First Aid Certification, Ellis & Associates Lifeguard License.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Ensure a team-focused and others-first mentality is always demonstrated to assist the business with exceeding community and corporate expectations by partnering and supporting all team-members.
Manage direct reports while providing clear expectations for projects, goals, and daily operations to ensure all direct reports follow and/or enforce company and park policies. Shared by Park Leadership and/or outlined within Typhoon Texas Code of Conduct, Appearance Policy, Pyek Playbook, and Employee Handbook.
Provide and document regular training, guidance and instruction with excellence to each direct report including but not limited to: new hire / re-hire training, pre-season training, in-service training as well as daily feedback.
Responsible for partnering with Human Resources to recruit, hire, train, coach, and discipline all direct reports.
Lead team to ensure all company safety and cleanliness standards are exceeded.
Support the Operations Admin to schedule all employees of the operations team to be onsite in compliance with company standards to ensure the park operates daily while completing all required before, during, and after compliance checklists.
Ensure all park services and operations stated deadlines regarding opening and closing of the park in and out of season, as well as any IPE planning and scheduling are met as outlined by company leadership.
Develop and execute comprehensive procedures for daily park cleanliness, attraction operations, training, safety, leadership expectations and cleanliness with excellence.
Engage vendors (i.e. Medical, Police/Security, Ellis & Associates, Bands, DJ’s) to ensure all partnerships meet cost and contracted expectations, timely scheduling and the compliance of all required documents.
Perform daily, weekly, and monthly inspections that are recorded in Mobaro. Be responsive and accountable to required completion, and record retention of checklists, inspections, inventory, and timesheets as well as all department purchasing and budgetary expectations associated with this leadership role.
Ensure all water safety, park services, and grounds positions meet excellent operational standards by regularly inspecting and auditing the team while coaching everyone to meet with excellence expected results.
Ensure all guest-facing areas, team member areas, back-of-house areas and storage areas associated with operations meet or exceed company cleanliness, inventory and organization standards while resolving concerns in a timely fashion.
Ensure all dispatch control systems, training equipment, daily equipment, guest-facing furniture (chairs, tables, umbrellas, etc.) are properly maintained, inventoried & serviced by prioritizing a proactive approach to ensure operating efficiency and safety for guests and employees with excellence. Report all repairs using Mobaro.
Review, understand and ensure compliance with all local and national codes relevant to our area of business including Model Aquatic Health Code, ASTM, Health Department, ADA Code, OSHA Code, Ellis & Associates, etc.
Report facility issues that are not immediately repairable to the Assistant General Manager and General Manager.
Follow instructions and best practices for safety and compliance when using equipment (such as ladders, tools, lifts, motorized vehicles, etc.), working in hazardous environments or using chemical products and materials.
Proactively addresses guest feedback and on-site concerns and leads service recovery efforts to ensure consistent excellence in park operations and guest experience.
Other duties as designated by the General Manager, Vice-President(s), and/or President.
Perform all duties in a manner that reflects and models the Pyek Core Values of Hardworking, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.