Director of Operations
About The Position
Amerit Fleet Solutions is seeking a Director of Operations – AV/EV to lead field operations for its rapidly growing Autonomous Vehicle (AV) and Electric Vehicle (EV) segment. Reporting directly to the Assistant Vice President (AVP), AV/EV, the Director owns day-to-day field performance across safety, quality, staffing, customer performance, operational efficiency, and financial results. The role oversees a large, geographically dispersed organization of Senior and Regional Operations Leaders, Fleet Managers, Service Advisors, Technicians, and other field personnel. It partners closely with Recruiting, Training, HR, Finance, Safety, Procurement, and IT. The position is remote and requires 50–75% travel. Success is measured by overall AV/EV field performance, including safety, customer satisfaction, fleet performance, staffing attainment, technician productivity, quality, employee retention, operational KPIs, successful launches, and achievement of financial targets.
Requirements
- 10+ years of operations leadership experience.
- Proven ability to lead large, geographically dispersed organizations through multiple levels of management.
- Strong operational and financial acumen, with experience managing KPIs, budgets, productivity, and P&L performance.
- Strong fleet maintenance knowledge.
- Demonstrated ability to build strong teams, develop leaders, and create a culture of accountability and performance.
- Strong customer orientation and ability to balance customer expectations with operational and financial requirements.
- Ability to thrive in a fast-paced, rapidly scaling, and constantly changing environment.
- Strong communication skills; proactive, data-driven, resilient, resourceful, and highly accountable.
- Ability to travel as required to support customers, teams, launches, and operational priorities.
Nice To Haves
- Operations leadership experience within fleet maintenance, automotive, transportation, EV, AV, or another complex multi-site environment.
- EV, high-voltage, diagnostics, ADAS, or autonomous vehicle experience.
Responsibilities
- Own field operations for the AV/EV segment, translating strategy and customer commitments into consistent operational execution.
- Lead, develop, and hold Senior Managers, Regional Managers, Fleet Managers, and field teams accountable.
- Drive performance across safety, quality, customer satisfaction, productivity, fleet availability, and operational efficiency.
- Own execution against operational KPIs, technician utilization, repair-order performance, staffing levels, customer SLAs, and financial targets.
- Ensure markets are appropriately staffed and operationally prepared to meet customer demand, including 24/7 operations where required.
- Build and protect an AV/EV culture centered on accountability, teamwork, safety, professionalism, and customer focus.
- Partner with Recruiting and Training on workforce planning, hiring, onboarding, technical readiness, and leadership development.
- Serve as a senior operational escalation point for customers and field leadership, driving rapid resolution of performance and service issues.
- Lead operational execution for new customer launches, market expansions, fleet ramps, transitions, and new vehicle platforms.
- Partner cross-functionally to remove operational barriers and continuously improve segment performance.
- Maintain financial discipline across labor, overtime, travel, third-party spend, inventory, billing, and overall P&L performance.
Benefits
- Full benefits within 30 days.
- Medical, dental, vision, and prescription drug coverage.
- Life insurance and disability insurance.
- 401(k) match program.
- Paid vacation, holidays, and sick time.
- Boot and prescription safety glasses reimbursement.
- Career and learning development through an extensive training program at Amerit University.
- Employee referral program with bonus up to $1,000.
- ASE certification program with fee reimbursement and bonus.
- Employee recognition platform with opportunities to redeem points for merchandise.
- Employee Assistance Program (EAP).
- 24/7 nurse triage line.
- Employee discounts on cell phone service and entertainment tickets.
- Employee resource groups (ERGs) that foster inclusion.
- Wellness and fitness programs through providers.
- Bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
