Director of Operations

Signal Security•San Diego, CA

23d

About The Position

The Director of Operations is a self-motivated and results-driven individual responsible for implementing and managing the organization’s business activity. This role involves planning, coordinating, directing, and managing weekly and month-to-date activities. The Director will assist Coordinators by directly managing efficiency and general operations to ensure the business runs smoothly and effectively. Responsibilities include visioning, strategic planning, financial acumen, team development, and project management. This is not an exhaustive list, and responsibilities may change based on business needs.

Requirements

21 years of age or older
High school diploma or GED
2+ years or more in Management or a leadership capacity.
Pass background check and drug test
Must have valid driver’s license and a good driving record
Complete training modules within first month
Excellent organization, oral, and written communication skills
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
Must be able to move equipment weighing up to 20 pounds

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Operational KPIs responsibility and accountability: Labor Efficiencies (including overtime), Patrol Completions, Dedicated Shift Completions, Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit Net Revenue Growth, Revenue per Owned pop, and Same customer sales.
Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training/onboarding process.
Conducts daily review of urgent activities and client reports and addresses issues in the field or internally.
Communicates information to Executive Director or Franchise Owner.
Monitors company policies and procedures through spot checks and consistent evaluations.
Issues disciplinary action in accordance with the employee handbook.
Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
Conducts Quarterly Career Progression Meeting with all employees to review performance and career advancement interest and opportunities.
Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards.
Responsible for validating any Signal equipment needs and managing the inventory as resources are needed. This could include but is not limited to vehicles, Segway(s), laptops, radios, and any other equipment used by the Franchise.
Develop relationships with vendors and networking with new potential client partnerships.
Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence.
Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.
Works to continuously improve the quality of service, operational efficiency, and processes.
Performing final site assessments before services start to ensure all necessary information has been collected for a successful start.