Director of Operations

WovenX Health•Chicago, IL

14d•$150,000 - $170,000•Hybrid

About The Position

We're looking for a Director of Operations to lead the operational infrastructure behind WovenX's national clinical network. You'll oversee the business operations behind our clinical platform that connects virtual care with physician practices, endoscopy centers, and health systems across 50 states + DC. Working closely with Clinical, Product, Engineering, and Growth, you are responsible for improving the workflows, analytics, processes, and systems that allow high-quality specialty care to scale in real-time.

Requirements

A desire to drive our team and business forward and have a meaningful impact. We are looking for someone with a strong work ethic, an appetite for startup culture, and excitement about transforming how healthcare works.
Experience working with a distributed network of advanced practice providers and / or physicians.
Experience launching new markets, standing up complex operations, and scaling care delivery. Ideally looking for experience across multiple states’ and legislative settings in healthcare.
A strong operational mindset with the ability to build processes, measure performance, and continuously improve quality.
Comfort partnering with Product and Engineering to translate clinical workflows and operational reporting into scalable technology.
Ideally looking for candidates who have built internal applications and analytics tools, or directly managed data and performance tracking. Experience using workflow automation, AI-enabled tools, and operational data to improve clinical quality, efficiency, and provider experience.
Excellent judgment, communication, and relationship-building skills across clinical, operational, and commercial teams.
A builder's mentality - you enjoy creating systems that scale rather than maintaining legacy processes, with demonstrated success creating operational systems.
5+ years of experience leading operations in healthcare, virtual care, or a high-growth healthcare services organization. Ideally looking for someone who has worked in healthcare operations at an AI-led or big tech company.
Past startup experience preferred.
Comfort with analytical or technical platforms, enough to build models in excel, python, AWS, SQL, or similar platforms and structures that enable you to track performance, interpret data, and launch tooling and systems together with our engineering team.
Rigorous attention to detail.
Comfort with AI tools and workflows.

Nice To Haves

Masters in Operations, Statistics, Analytics, Business Administration, or similar field is a plus but not required (we are most focused on your real experience building in operations and clinical environments)
Product managers (technical or core PM), former consultants, and operational leads with analytical and P&L responsibility most welcome.

Responsibilities

Build scalable operational processes that connect virtual care with brick-and-mortar physician practices and health system partners. This includes but is not limited to building tools, applications, and complex constraint models that are able to account for a number of variables: reporting, operational, analytical, legal, clinical, and staffing
Lead day-to-day operations for WovenX's virtual care and clinical navigation programs, which include primary responsibility for our virtual visit infrastructure and real-time staffing across sites, states, and clinicians. Think of this as the lead of driver engagement and markets at Lyft or Uber - the product manager and director of our WovenX care delivery systems
Build dashboards, KPIs, and reporting that drive operational decision-making and tooling.
Define processes that support our clinical team onboarding, credentialing, scheduling, and operational readiness for day-to-day and new market launches.
Monitor clinical quality, regulatory compliance, and operational performance jointly with our clinical team.