DIR, OPERATIONS II - TRAVELING - IIT - Chicago

Compass Group•Chicago, IL

10d•$80,000 - $85,000•Hybrid

About The Position

Chartwells Higher Education is seeking a self-motivated individual for the role of traveling Director of Operations based out of the IIT campus in Chicago. This role requires about 80% travel to other accounts and will assist in new account openings. This exciting role will be at the forefront of operations excellence and training to advise and participate in the day-to-day operations and financial success of multi-unit campus dining locations. This includes adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation. With Chartwells rapid growth trajectory, there's immense potential for you to advance authoritatively and make an immediate impact on our food service operations. This high impact role must be able to travel 80%.

Requirements

Five years of foodservice management experience required
Higher Education experience in board and retail operations is required
Knowledge of P&L accountability and contract-managed service experience is required.
Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation
Strong leadership abilities with validated experience in supervising and developing staff.
Excellent organizational skills and ability to prioritize optimally.
Outstanding customer service skills with a dedication to maintaining high standards of quality.
Proficiency in preparing and analyzing financial reports.
Flexibility to work evenings, weekends, and holidays as needed.
ServSafe® Certified.

Nice To Haves

BS degree preferred

Responsibilities

Maintains and implements standards of quality in all areas of the foodservice operation.
Ensures compliance with all regional and account programs and policies.
Accountable for accurate reporting for the account.
Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently.
Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.
Formulates budgets and plans for the operation.
Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs.
Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.
Champion strong client relationships to align our programs with their objectives, driving happiness and retention.
Perform other duties as assigned to support the efficient functioning of dining operations.