Dir Operations Chronic

Fresenius Medical Care•Niceville, FL

21h•Hybrid

About The Position

This Director position for the Emerald Coast Area is responsible for directing, administering, and controlling the day-to-day operations and activities of dialysis facilities and programs in an assigned area. The goal is to ensure compliance with established company and regulatory guidelines and procedures to provide high-quality dialysis services and outstanding patient care. The role also involves participating in the implementation of divisional and company initiatives and strategies, practicing cost containment, and maintaining profitability and growth while ensuring compliance.

Requirements

Bachelor’s Degree
3 – 5 years of business operations management and leadership experience.
Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills.
Demonstrated practice of continuous quality improvement and relationship development.
Excellent skills for team building, motivating employees, performance management and decision making.

Nice To Haves

Advanced Degree preferred

Responsibilities

Directs and oversees the dialysis business of the 6-10 assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS, and responsible fiscal management.
Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements, ensuring efficiency and economy.
Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
Implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.
Implements facility-specific and area quality goals and action plans to achieve FMS quality standards.
Provides leadership, support, and guidance to facility management, including clinical and technical managers and other support staff.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Manages staffing through appropriate hiring, firing, and disciplinary actions in collaboration with HR.
Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
Ensures a strong and robust communications process between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support staff within the area.
Responsible for aggressively addressing and acting upon adverse events and action thresholds in the area of responsibility.
Collaborates with RVP to develop clinic budgets, monitoring performance to ensure optimal, efficient, and effective operations practices within regulatory and company guidelines.
Responsible for profit and loss management of each assigned facility/program, including optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
Works closely with the Managed Care department to increase the payor mix and retain commercial patients.
Manages payroll and oversees facility expenses and accounts payable for the assigned area, practicing cost containment strategies as appropriate.
Reviews balance sheets and income statements regarding revenue growth and commercial payor mix frequently to understand the status of the business.
Determines the impact of proposed changes and identified improvements prior to implementation to ensure a positive effect.
Accountable for implementing and driving the FMS Staffing and Medical Supply Models and other FMS business initiatives, including the prompt implementation of corrective action plans for clinics with below threshold performance.
Ensures efficient and economical performance in accordance with clinic operating budgets and takes appropriate actions to ensure the attainment of profit and year-end goals and objectives.
Responsible for the implementation and achievement of the business plan and key performance indicators.
Reviews analysis of performance, including financial and productivity data for the area, with RVP and makes appropriate changes in strategies, goals, and objectives in response to current status and conditions.
Coordinates and oversees all logistics associated with patient care within the assigned area.
Ensures all employees receive appropriate training and education according to FMS policies and procedures, including ongoing compliance training.
Acts as the primary liaison between the company and Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives.
Responsible for developing and maintaining strong Medical Director and physician relationships and facilitating Clinical Manager and staff relationships with physicians.
Presides over the facility Governing Body and maintains Administrative policy and procedure manuals.
Collaborates with the General Manager, Group Vice President of Operations, and Regional Vice President of Operations when necessary to respond to Joint Venture (JV) opportunities, identify merger and acquisition opportunities, and participate in related activities as appropriate.
Prepares reports and audits current procedures and processes to monitor the efficiency of operations.
Practices risk management strategies and collaborates with internal and external legal counsel as appropriate to resolve legal issues with the goal of reducing company exposure.
Maintains current knowledge regarding community and regional healthcare market and industry issues that may impact business.
Utilizes current knowledge of FMCNA products, services, and strategies to market the company and grow the business.
Collaborates with appropriate Corporate and local groups to ensure the growth of all modalities (Incenter, Inpatient, Home, Home Assist, CKD, etc.).
Responsible and accountable for facility maintenance of environmental integrity, including the safety of all facilities and water systems within the designated area.
Oversees Privacy and Security compliance according to FMCNA and FMS Risk Management and Compliance requirements.
Participates in all pertinent FMS training and development opportunities to grow and develop business knowledge, skills, and leadership competencies.
Other duties as assigned.